Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Kwan

Monterey Park,CA

Summary

A motivated and driven individual who is always thinking of the future. Creating a safe and well-rounded environment in the world of customer service has been a number one priority. Alongside providing excellent service, the past couple of years have given the opportunity to see personal growth mentally and physically. Have found the ability to take criticism and grow from it has allowed me to benefit the work environment for myself and my colleagues alike.

Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.

Overview

8
8
years of professional experience

Work History

Project Coordinator

Snyder Diamond
06.2022 - Current
  • Collaborate with the logistics team for deliveries, installations, and pick-ups
  • Assist clients with service options for their appliances
  • Greet Clients upon arrival and guide them through the showroom
  • Support client over the phone and directing them to appropriate departments
  • Update orders on the internal database with accurate ETA’s
  • Assist the sales team in meeting quarterly quotas

Barista/ Shift Lead

Starbucks Sheraton San Gabriel
12.2022 - 05.2023
  • Greeted and served an average of 100+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment
  • Advised customers on coffee blends, roasts, teas, specialty espresso beverages, and artisanal pastries, offering accurate, detailed information about origin and flavor
  • Maintained and organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and condiment bar
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.

Front Desk Attendant

Golden Mile Bowling
07.2017 - 12.2022
  • Ensure that all games are working properly and help troubleshoot the occasional lane and/or ticketing problem that may arise; report major equipment problems to management
  • Make guests aware of all the other activities we had to offer
  • Track availability and assign lanes, assign shoes & other equipment (clean/spray shoes upon return), prepare for leagues, and get all the relevant info (shoe sizes, bowler names, ball preferences)
  • Schedule and manage group reservations as well as Bowling Leagues and Tournaments

Education

High School Diploma -

Mark Keppel High School

Associates Degree - undefined

East Los Angeles College

BA - Psychology

California State University, Los Angeles
Los Angeles, CA
05-2025

Skills

  • Microsoft 365
  • Qualtrics XM
  • CITI program certification for Social & Behavioral Research
  • IBM SPSS Statistics
  • R-Statisitcs
  • 5 years in customer service
  • Administrative support
  • Relationship Building
  • Problem-solving
  • Project coordination
  • Time management
  • Detail-oriented
  • Flexible and adaptable
  • Critical thinking

Timeline

Barista/ Shift Lead

Starbucks Sheraton San Gabriel
12.2022 - 05.2023

Project Coordinator

Snyder Diamond
06.2022 - Current

Front Desk Attendant

Golden Mile Bowling
07.2017 - 12.2022

Associates Degree - undefined

East Los Angeles College

High School Diploma -

Mark Keppel High School

BA - Psychology

California State University, Los Angeles

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