Caitlin Larney
Woburn,USA
Summary
Diligent worker with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager/ receptionist
Evolved health Chiropractic & Sports Medicine
09.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information. Resolved customer problems and complaints.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Student
Catherine Hinds Institute of Esthetics
03.2023 - 02.2024
- Completed 900 hours of master esthetician courses and clinic hours
- Performed multiple services on clients in the student clinic
- Gained skills in acne management, facials, microneedling, dermaplaning, chemical peels, Ipl, lash lifts, and waxing
Sales Associate
Abercrombie & Fitch
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Nursing
Middlesex Community College
Bedford, MA06-2028
Esthetics License - Esthetics
Catherine Hinds Institute of Esthetics
Woburn, Ma02-2024
Skills
- Customer/Client relations
- Organization skills
- Telephone skills
- Verbal and written communication
- Scheduling appointments
- Service-oriented mindset
- Reception desk management
- Positive and professional
Certification
- Chiropractic Assistant
- Linder health
- PCA Products
Timeline
Student
Catherine Hinds Institute of Esthetics
03.2023 - 02.2024
Sales Associate
Abercrombie & Fitch
11.2022 - 04.2023
Assistant Manager/ receptionist
Evolved health Chiropractic & Sports Medicine
09.2019 - Current
- Chiropractic Assistant
- Linder health
- PCA Products
Associate of Science - Nursing
Middlesex Community College
Esthetics License - Esthetics
Catherine Hinds Institute of Esthetics
Similar Profiles
Tara TrangoneTara Trangone
Chiropractor at Thompson Chiropractic And Sports MedicineChiropractor at Thompson Chiropractic And Sports Medicine
DYLAN HUGHESDYLAN HUGHES
Trainer at Highclass Chiropractic And Sports MedicineTrainer at Highclass Chiropractic And Sports Medicine
Jennifer L Clymer, CPC-AJennifer L Clymer, CPC-A
Chiropractic Assistant and Receptionist at Cumberland Chiropractic and Sports MedicineChiropractic Assistant and Receptionist at Cumberland Chiropractic and Sports Medicine