Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Larney

Woburn,USA

Summary

Diligent worker with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager/ receptionist

Evolved health Chiropractic & Sports Medicine
09.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information. Resolved customer problems and complaints.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Student

Catherine Hinds Institute of Esthetics
03.2023 - 02.2024
  • Completed 900 hours of master esthetician courses and clinic hours
  • Performed multiple services on clients in the student clinic
  • Gained skills in acne management, facials, microneedling, dermaplaning, chemical peels, Ipl, lash lifts, and waxing

Sales Associate

Abercrombie & Fitch
11.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Science - Nursing

Middlesex Community College
Bedford, MA
06-2028

Esthetics License - Esthetics

Catherine Hinds Institute of Esthetics
Woburn, Ma
02-2024

Skills

  • Customer/Client relations
  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Scheduling appointments
  • Service-oriented mindset
  • Reception desk management
  • Positive and professional

Certification

  • Chiropractic Assistant
  • Linder health
  • PCA Products


Timeline

Student

Catherine Hinds Institute of Esthetics
03.2023 - 02.2024

Sales Associate

Abercrombie & Fitch
11.2022 - 04.2023

Assistant Manager/ receptionist

Evolved health Chiropractic & Sports Medicine
09.2019 - Current

Associate of Science - Nursing

Middlesex Community College

Esthetics License - Esthetics

Catherine Hinds Institute of Esthetics

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Caitlin Larney