Caitlin Leahy
Mooers,NY
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
7
7
years of professional experience
Work History
Office Manager
Plattsburgh Dental Plaza
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Operations Manager
Dr. Davey
06.2021 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Appointment Coordinator
True North Dental Group
06.2017 - 07.2021
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
Education
Business
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Billing
- Payroll processing
- Account reconciliation
- Credit and collections
- Documentation and control
- Training and coaching
- Budgeting expertise
- Contract negotiations
- Office management software
Timeline
Office Manager
Plattsburgh Dental Plaza
08.2023 - Current
Operations Manager
Dr. Davey
06.2021 - 07.2023
Appointment Coordinator
True North Dental Group
06.2017 - 07.2021
Business
SUNY College At Plattsburgh
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