Caitlin Lee

• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for Supplies
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.

While Working at Osprey Village I was offered a dual role to assist in my training of growing in my career. Along with being Housekeeping Supervisor I also perform multiple other roles of multitasking.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
• Coordinated with outside Vendors to complete construction projects. Blinds, windows, materials, maintenance items
• Assisted with final punch lists for construction Projects

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Greeted customers and listened closely to problems described to determine solutions.