Caitlin Lees
Dynamic barista trainer with proven leadership at Aroma Joes, enhancing customer satisfaction through expert coaching and product knowledge. Skilled in espresso preparation and equipment maintenance, I foster team collaboration and adaptability, ensuring high standards of service and cleanliness in fast-paced environments. Committed to delivering exceptional experiences and building lasting customer relationships.
Developed training and leadership skills in a fast-paced coffeehouse environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with a strong emphasis on effective communication and team collaboration. Seeking to transition into a new field where these skills can be utilized and further developed.
Professional coffee specialist with a strong background in barista training and development. Adept at cultivating a collaborative team environment and adapting to changing needs. Skilled in espresso techniques, customer service, and workflow optimization. Reliable and results-driven, ensuring high standards in every aspect of coffee preparation and team performance.
Work History
Landscaper
2 Years 3 Months- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in planting, pruning, and transplanting various plant species.
- Performed planting, watering, mulching, and edging of lawns.
- Operated machinery efficiently to meet production targets while adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Operated snow plow to clear roads, ensuring safe passage for vehicles during winter weather conditions.
Barista Trainer
1 Year 5 Months- Trained new baristas on beverage preparation and customer service protocols.
- Enhanced customer satisfaction through effective coaching on product knowledge and service techniques.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barista Shift Lead
1 Year 2 Months- Supervised daily operations to ensure smooth workflow and excellent customer service.
- Trained new baristas on beverage preparation techniques and operational standards.
- Delivered high-quality coffee beverages in a fast-paced environment while maintaining cleanliness standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
Camp Counselor
2 Months- Assisted in organizing daily activities and ensuring participant engagement.
- Implemented safety protocols to maintain a secure camp environment.
- Supported campers in developing teamwork and social skills through group activities.
- Facilitated communication between campers and staff to enhance the experience.
- Monitored camper behavior, providing guidance and conflict resolution as needed.
- Led groups of children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
Education
Master of Science - Athletic Training
Skills
Certification
Stop the Bleed: 7/9/26
Narcan Administration: 7/30/26
Basic Life Support/CPR: 8/13/26