Caitlin Lefferts
Bay Shore,NY
Summary
Patient-focused Behavioral Care Aide offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Compassionate and professional aide.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Auto Masters Repair and Sales Inc
01.2021 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Identified opportunities for upselling additional products or services based on customer needs
- Answered inbound calls, chats and emails to facilitate customer service
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
Bartender
101-109 Cafe Inc
01.2019 - 01.2024
- Greeted customers and provided excellent customer service
- Provided drink suggestions to customers based on their preferences
- Resolved customer complaints in a professional manner
- Developed good working relationships with fellow employees through effective communication
- Processed payments accurately and efficiently with POS system
Behavioral Care Aide
Brookside Multicare ADHC
01.2016 - 01.2021
- Assisted with admission procedures such as gathering personal data from the patient's chart
- Administered medications as directed by registered nurse or physician
- Assisted patients with activities of daily living such as bathing, grooming, and dressing
- Transported patients to treatment units, using wheelchair or stretcher
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output
- Collaborated closely with mental health professionals with treatment plan implementation.
- Monitored patient behavior and immediately reported changes to supervising physician.
Certified Nursing Assistant
Affinity Skilled Living
04.2015 - 02.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported needs of 15+ residents under long-term care.
Education
NYS Certified Nursing Assistant - undefined
LIEOC
Farmingdale, NY01.2014
Regents Diploma - undefined
BAY SHORE HIGH SCHOOL
01.2007
Skills
- Customer Relationship Management
- Friendly and Enthusiastic
- Quality Assurance
- Conflict Resolution
- Technical Proficiency
Certification
- Success Through Communication, 01/01/24
- Certified Nursing Assistant, 01/01/14
Timeline
Customer Service Representative
Auto Masters Repair and Sales Inc
01.2021 - Current
Bartender
101-109 Cafe Inc
01.2019 - 01.2024
Behavioral Care Aide
Brookside Multicare ADHC
01.2016 - 01.2021
Certified Nursing Assistant
Affinity Skilled Living
04.2015 - 02.2016
NYS Certified Nursing Assistant - undefined
LIEOC
Regents Diploma - undefined
BAY SHORE HIGH SCHOOL
- Success Through Communication, 01/01/24
- Certified Nursing Assistant, 01/01/14
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