Caitlin Long
Palmyra,IN
Summary
Dynamic Medical Receptionist with proven expertise at Dr. Kathryn S. Hutchens MD, enhancing patient satisfaction through effective appointment scheduling and compassionate customer service. Skilled in HIPAA compliance and medical terminology, I improved office efficiency and reduced no-shows by implementing a successful reminder system, fostering a welcoming environment for patients and their families.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Dr. Kathryn S. Hutchens MD
05.2007 - 12.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Practical Nursing
Spencerian College
LouisvilleHigh School Diploma -
Floyd Central High School
Floyds KnobsSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Reminder calls
- Medical charting
- Documentation
- Mail management
- Typing and filing
Timeline
Medical Receptionist
Dr. Kathryn S. Hutchens MD
05.2007 - 12.2011
Practical Nursing
Spencerian College
High School Diploma -
Floyd Central High School
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