Caitlin Long
Grapevine
Summary
Dynamic customer service professional with a proven track record of delivering exceptional hospitality in fast-paced restaurant environments. Expertise in maintaining a welcoming atmosphere while efficiently managing tables to ensure seamless operations. Recognized for strong teamwork skills and adaptability to evolving demands, consistently prioritizing customer satisfaction and operational efficiency. Committed to enhancing the dining experience through attentive service and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Waitress
Local Public Eatery
07.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Aspire MRO
02.2024 - 07.2025
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing system for client records and correspondence.
- Provided administrative support by preparing documents and managing office supplies inventory.
- Responded to inquiries with professionalism, contributing to positive customer experiences.
- Utilized office software to streamline daily tasks and improve workflow efficiency.
- Supported onboarding processes for new staff by facilitating orientation sessions and training materials distribution.
- Confirmed appointments, communicated with clients, and updated client records.
Waitress Trainer
Sfuzzi
07.2022 - 04.2024
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Adapted to fast-paced environment, efficiently managing multiple tables during peak hours.
Bartender
Another Round
05.2021 - 02.2022
- Crafted and served cocktails, ensuring high-quality beverage presentation.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Trained junior bartenders on drink preparation and customer service standards.
- Developed signature cocktails, enhancing menu offerings and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hostess Trainer
Olive Garden
08.2020 - 02.2021
- Trained new host staff on customer service protocols and operational procedures.
- Developed and implemented training materials to enhance onboarding process for host team.
- Ensured consistent application of seating policies to optimize restaurant flow and guest satisfaction.
- Monitored performance of host staff, providing feedback for continuous improvement in service quality.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Education
High school diploma -
Forney High School
Forney, TX05.2021
Skills
- Multi-line phone systems
- Phone etiquette
- In-person customer service
- OpenTable
- Cash handling
- Customer Service
- Written communication
- Writing skills
- Microsoft Word (1 year)
- Client communication
- Busser
- Food industry (5 years)
- Wine knowledge
- Host/Hostess
- Video editing
- POS (4 years)
- Payment verification
- Serving Experience
- Interpersonal skills
- Microsoft Excel
- Fine dining experience
- Food Safety
- Payment card processing
- Microsoft Outlook
- Communication skills
- Spreadsheet design
- Front Desk
- Restaurant Experience
- Bartending
- Handling customer inquiries
- Canva
- Team collaboration
Timeline
Waitress
Local Public Eatery
07.2025 - Current
Receptionist
Aspire MRO
02.2024 - 07.2025
Waitress Trainer
Sfuzzi
07.2022 - 04.2024
Bartender
Another Round
05.2021 - 02.2022
Hostess Trainer
Olive Garden
08.2020 - 02.2021
High school diploma -
Forney High School