Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Lopes

N Myrtle Beach

Summary

Detail-oriented housing professional with over 6 years of experience in residential operations, billing, team supervision, and crisis management. Proven track record managing housing communities with up to 560 residents, overseeing budgets, and coordinating facilities and vendor services. Experienced in resident retention, conflict resolution, policy enforcement, and financial reporting. Seeking to transition into property management to bring strong operational, interpersonal, and organizational expertise to a residential community.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Director of Recruitment & Training

Davidson College
01.2023 - Current
  • Oversaw residential operations and budgets for a housing community of 350+ residents; collected and processed payments, tracked resident accounts, and enforced community standards.
  • Supervised 8 team members and one Residence Coordinator; delegated daily tasks, managed performance, and ensured compliance with policy.
  • Partnered with campus facilities and custodial staff to address and track maintenance requests, preventative care, and turnover readiness.
  • Managed resident records and onboarding paperwork; ensured data accuracy and confidentiality in compliance with HR and housing protocols.
  • Participated in emergency response and on-call rotations, supporting resident needs after hours and during escalated incidents.
  • Oversaw the recruitment and selection of Summer RAs, coordinating summer move-ins/outs and housing transitions in partnership with intern supervisors.

Community Coordinator, University Housing

Coastal Carolina University
03.2021 - 12.2022
  • Collected rent/fees and reconciled student housing accounts; processed reports and followed up on delinquencies or policy breaches.
  • Coordinated facilities needs with maintenance staff, ensuring timely work order completion and resident communication.
  • Served in on-call rotation, acting as first responder to resident complaints, health emergencies, and policy violations.
  • Reviewed student conduct cases, issued policy enforcement notices, and educated residents on their housing contracts and responsibilities.
  • Managed housing budgets for programs, events, and operational spending; reconciled purchases with internal systems.
  • Led weekly staff meetings and delegated tasks to 13 Resident Assistants; managed scheduling and coverage plans.

Resident Director, Office of Residential Life

Fordham University
07.2018 - 11.2020
  • Directed all operations for a 480-resident community; maintained occupancy records, processed incident reports, and tracked move-ins/outs.
  • Handled lease-like policy enforcement and conducted 20–30 hearings per semester to ensure behavioral compliance.
  • Supported students during re-entry after medical leaves; provided follow-up support and coordinated care across departments.
  • Supervised maintenance requests, collaborated with custodial staff, and monitored facilities concerns to ensure smooth operations.
  • Provided administrative support during Title IX cases and participated in crisis response planning and execution.

Graduate Associate, Hall College House

University of Pennsylvania
08.2017 - 05.2018
  • Oversaw residents in a building of 500 residents, creating a positive and inclusive community for all.
  • Developed and implemented building-wide programs that focused on exploring the community outside of the University, as well as individual programming for floors.
  • Participated in an on-call duty rotation, enforced University policies and regulations, and drafted reports.
  • Worked with campus partners to ensure residents’ safety and security while providing resources to residents in the University.
  • Communicated with and supported staff members to coordinate the opening and closing of the College House.
  • Budgeted and allocated multiple financial accounts, totaling $15,000 for individual programming as well as building wide programs.

Graduate Assistant, Office of Fraternity and Sorority Life

University of Pennsylvania
08.2017 - 05.2018
  • Worked with 32 House Managers responsible for the Chapter Houses under the Office of Fraternity & Sorority Life. Work included the development of sessions for summer training and assessment mechanisms to collect feedback from the training, analyze, and use in future iterations of the trainings.
  • Maintained and updated occupancy reports for the chapter houses, working with other campus departments to ensure the safety and security of members in the house. Liaised with student accounting on matters of finance.
  • Implemented a self-made move-in/move-out process for the chapter houses.
  • Served as the university liaison for House Managers and house members when communicating with third party companies to broker repair and building maintenance schedules for chapter houses.

Sales Associate

Vineyard Vines
07.2016 - 08.2017
  • Guided and assisted customers with clothing and merchandise that met their needs.
  • Responded to questions about fit and material used in the clothing, which required thorough knowledge of brand.
  • Communicated with stores all over the country to order clothing for customers that were not in stores.
  • On-boarded and trained associates on company policies and procedures when hired.
  • Worked with management to complete annual and quarterly inventory reports as well as special events run for charity partnerships.

Resident Assistant, Office of Residential Life

St. John’s University
08.2013 - 05.2015
  • Oversaw 50 first year students living in University Housing.
  • Created a positive living environment designed to link community, faculty, and residents.
  • Facilitated mediations in an effort to resolve student conflicts with in the residence hall.
  • Promoted academic excellence, addressed student needs, and encouraged involvement among residents.
  • Assisted in the interview, selection, evaluation, and training of incoming Resident Assistants.
  • Staffed large-scale, university-wide, traditions events such as convocation, open house, and admitted student’s day as a representative of Residence Life.

Education

M.S.Ed. - Higher Education Administration

University of Pennsylvania
05.2018

B.S. - Hospitality Management

St. John’s University
05.2015

Skills

  • Staff management
  • Creative direction
  • Strategic planning
  • Data analysis
  • Emergency & Crisis Response
  • Team Leadership & Task Delegation
  • Customer Service & Resident Retention
  • Budget Oversight & Invoice Processing
  • Lease Compliance & Enforcement
  • Higher Education & Housing Software (StarRez, Maxient, Banner)

Certification

  • Advisor for Lambda Theta Phi Latin Fraternity Inc. (2023 – 2025)
  • Meyers Briggs Certification Program: Certified Practitioner of MBTI Instruments (2023)
  • Residence Life Representative for Transition to Davidson Session with Admissions Office (2025)
  • Residence Life Representative for Davidson College Special Events (2025)
  • Adviser for the Latino/a/x Initiative (2022)
  • Professional Staff and Student Staff Appreciation and Recognition Committee Chair (2022)
  • Professional Staff Orientation, Training, and Development Committee (2021-2022)
  • Drug Information Training for Education Professionals (DITEP) Certified (2021)
  • Residence Hall Association Advisor (2021-2022)
  • The Workplace and Personal Wellness Foundations Certification (2022)
  • Inclusive and Ethical Leadership Certified (2022)
  • Diversity, Equity, and Inclusion in the Workplace Certified (2021)
  • Kognito Training Certified (2018)
  • Resident Assistant Recruitment & Selection Committee (2018 - 2019)
  • Resident Director Professional Development Committee (2018 – 2019)
  • LGBTQ & Ally Network of Support Certified (2018)
  • Racial Solidarity Network Certified (2018)
  • Mentor Program, La Casa Latina (2017 – 2018)
  • Safe Zone Certified, LGBT Center (2017)
  • Student Anti-Violence Advocates Training Certified (2017)


Timeline

Assistant Director of Recruitment & Training

Davidson College
01.2023 - Current

Community Coordinator, University Housing

Coastal Carolina University
03.2021 - 12.2022

Resident Director, Office of Residential Life

Fordham University
07.2018 - 11.2020

Graduate Associate, Hall College House

University of Pennsylvania
08.2017 - 05.2018

Graduate Assistant, Office of Fraternity and Sorority Life

University of Pennsylvania
08.2017 - 05.2018

Sales Associate

Vineyard Vines
07.2016 - 08.2017

Resident Assistant, Office of Residential Life

St. John’s University
08.2013 - 05.2015

B.S. - Hospitality Management

St. John’s University

M.S.Ed. - Higher Education Administration

University of Pennsylvania

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