Summary
Overview
Work History
Education
Skills
Timeline
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CAITLIN LOVETT

Spring,TX

Summary

Efficient Hostess with one and a half year previous experience in privately owned restaurants. Skilled at providing courteous service, collaborating on a team, and making and updating reservations for guests, Thrive in dynamic and fast- paced environments. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

1
1
year of professional experience

Work History

Hostess

Conroe Lake House
04.2023 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.

Hostess

Del Friscos Grille
11.2022 - 04.2023
  • Courteously Answers Phone Calls, Welcomes Guest and Presents Menus
  • Prepare Seat Arrangements and Organize Seating to Ensure Reservations are on Time
  • Monitor Dining Room and Bathrooms for Cleanliness
  • Follow Up with Guest to Ensure Good Customer Service Throughout their Time at the Restaurant
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Grand Oaks High School
05.2024

Skills

  • Conflict and Complaint Resolution
  • Customer Relations and Service
  • Rapid Problem Solving
  • Reservation Management
  • Task Prioritization
  • Team Collaboration
  • Phone Inquiries
  • High-Volume Dining

Timeline

Hostess

Conroe Lake House
04.2023 - 08.2023

Hostess

Del Friscos Grille
11.2022 - 04.2023

Grand Oaks High School

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CAITLIN LOVETT