Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Mailhot

Riverview,FL

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

6
6
years of professional experience

Work History

Coordinator - Enroll/Eligibility Specialist/Data Entry Specialist

Maximus
02.2023 - 11.2023
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Entered and maintained departmental records in company database.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Maximus Call Center
10.2022 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Server

Outback Steakhouse
04.2022 - 07.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

DMV Processing Center Clerk

Hillsborough County Tax Collector
01.2022 - 02.2022
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Calculated and remitted state sales tax, service and other charges.
  • Answered calls in regards to helping costumers bring in the right legal documents for their appointments.

Bakery Clerk

Publix
02.2021 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.

HOST

Bloomin Brands Bonefish
04.2018 - 01.2021
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Plan parties or other special events and services.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

No Degree -

HILLSBOROUGH COMMUNITYCOLLEGE
Tampa, FL

High School Diploma -

Robinson High School
Tampa, FL
05.2014

Skills

  • Community Relations
  • Data Collection
  • Data Reporting
  • Critical Thinking
  • Inbound and Outbound Calling
  • Customer Support
  • Call Center Operations
  • Call Controlling
  • Written and Oral Communications
  • Data Entry Skills
  • Telecommunications Systems
  • Document Transcribing
  • Microsoft Office
  • Microsoft Word

Timeline

Coordinator - Enroll/Eligibility Specialist/Data Entry Specialist

Maximus
02.2023 - 11.2023

Customer Service Representative

Maximus Call Center
10.2022 - 01.2023

Server

Outback Steakhouse
04.2022 - 07.2022

DMV Processing Center Clerk

Hillsborough County Tax Collector
01.2022 - 02.2022

Bakery Clerk

Publix
02.2021 - 11.2021

HOST

Bloomin Brands Bonefish
04.2018 - 01.2021

No Degree -

HILLSBOROUGH COMMUNITYCOLLEGE

High School Diploma -

Robinson High School

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Caitlin Mailhot