Caitlin Malloy
Manchester,VT
Summary
Dynamic hospitality professional with extensive experience at Church Street Hospitality, excelling in operations management and customer service. Proven track record in enhancing team performance through effective staff training and implementing streamlined processes. Adept at event coordination and problem-solving, consistently achieving high client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Church Street Hospitality
10.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implemented staff training programs, improving employee performance and team cohesion.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
Wedding Coordinator
Church Street Hospitality
05.2020 - 09.2024
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Improved team efficiency by developing comprehensive checklists for pre-wedding preparations and day-of activities.
- Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
- Developed comprehensive checklists for each stage of the planning process ensuring no detail was overlooked.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Solved last-minute challenges, maintaining poise and ensuring day proceeded smoothly.
Restaurant Manager
Church Street Hospitality
01.2014 - 05.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Front Desk Associate
Church Street Hospitality
12.2012 - 01.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Utilized hotel management software for data entry and reporting purposes.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Some College (No Degree) - Hospitality Management
Johnson & Wales University
Providence, RIHigh School Diploma -
The American School in England (TASIS)
Thorpe, Surrey, England05-2003
Skills
- Customer service
- Administrative skills
- Hospitality services
- Operations management
- Staff training and development
- Sales and marketing
- Scheduling and calendar management
- Microsoft Office Suite
- Reservation management
- Property management systems
- Event coordination
- Problem-solving abilities
Timeline
Front Office Manager
Church Street Hospitality
10.2024 - Current
Wedding Coordinator
Church Street Hospitality
05.2020 - 09.2024
Restaurant Manager
Church Street Hospitality
01.2014 - 05.2020
Front Desk Associate
Church Street Hospitality
12.2012 - 01.2014
Some College (No Degree) - Hospitality Management
Johnson & Wales University
High School Diploma -
The American School in England (TASIS)
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