Caitlin McDevitt

Work History

The Backyard

09.2024 - Current

Maintained clean, orderly work environment to meet food preparation codes.
Reset and cleaned tables quickly to prepare for new customers.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Habeneros

03.2022 - 11.2022

Provided excellent customer service to ensure guest satisfaction
Managed multiple tables efficiently during peak hours
Trained new staff members on restaurant procedures and customer service standards

Mugshots Grill & Bar

12.2018 - 07.2019

Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.

Olive Garden

03.2018 - 09.2018

Anticipated guest needs and provided proactive service.
Communicated with guests to record orders and assess needs.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Checked guests' identification before serving alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Texas Roadhouse

03.2015 - 12.2016

Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Increased sales significantly by upselling higher-end products to customers.

Los Sombreros Restaurant

12.2014 - 08.2015

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.

Los Sombreros Restaurant

08.2014 - 12.2014

Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.