Caitlin Mason

While reporting directly to the Chief People Officer, serves as an advisor for escalated employee relations issues, supports workplace investigations, partners with operations to help build and support programs to improve staffing, retention, and engagement throughout our practices.

• Supports 35+ multi-state locations, three regional managers and 500+ team members on day-to-day HR Operations
• Serves as an advisor for escalated employee relations issues
• Supports workplace investigations
• Partners with operations to help build and support programs to improve staffing, retention, and engagement throughout CityVet practices

While directly reporting to the SVP of Human Resources, VP of Human Resources and VP of Talent Management, provide support for two corporate offices and a property HR team of 150+ associates in HR systems training and compliance, employee relations and performance management, recruitment, new hire orientation, and employment law.

• Responsible for developing an HR Director Training Agenda and executing to new HRD’s during their first week of employment
• Proactively work with leadership to identify and recruit new talent
• Under the direction of the SVP and VP of Human Resources, implement organization’s annual Associate Opinion Survey to all 10,000 + associates
• Manage the onboard process of Corporate Associates, Property General Managers and Property HR Directors including European hires
• Manage the recruiting and placement of Highgate’s Summer Internship and Management Development Program students
• Provide support and strategic guidance to leaders on associate performance management
• Send Corporate Communication to leadership inclusive of company Principals and COO
• Oversee the day – to – day responsibilities of the Corporate HR Coordinator and Receptionist

While reporting to the Human Resources Director, worked as part of a global HR Team providing advice and support to the Dublin office staff in all aspects of HR.

• Partner with the Director of HR and Director of Operations to develop and maintain a COVID-19 Response Plan while following Ireland government guidelines
• Consult with Partners on identifying recruitment needs and sourcing candidates
• Work with HR Associate to ensure effective onboarding of new employees
• Coordinate with the Law Society on Trainee PPCI Applications
• Manage the Annual Appraisal & Bonus process for 135+ employees
• Work with HR leaders across London and Cayman offices to offer and host LinkedIn Recruiter Trainings
• Manage the processing and approval of monthly payroll

While reporting to the Regional Human Resources Director, provided HR oversight and direct support for over 350 employees and partners across various service lines in three divisions across Texas and Minnesota.

• Responsible for all aspects of the recruitment process including sourcing, screening, scheduling, interviewing, assessment, and extending candidate offers
• Proactively identify, source, and recruit candidates utilizing a variety of sources including, but not limited to, Internet postings and search, direct sourcing, employee referrals, job fairs, research, print media, networking, and agencies.
• Participate in campus recruiting efforts with local colleges and universities to place students in spring, fall and summer internships.
• Ensure accurate communication of company background, performance, employee benefits and payroll information in weekly new hire orientations.
• Consult with the leadership team and provide proactive and strategic guidance in the areas of performance management and employee relations.
• Work with management and legal teams to write, edit and distribute annual bonus plans to employees.
• Conduct exit interviews and provide management with analysis and recommendations to help retain top talent. Assist with termination proceedings.
• Oversee the day – to – day responsibilities of the HR Associate

While reporting to the Human Resources Director, responsible for providing support for all HR programs including employment law compliance, recruitment, new hire orientation, employee relations, and performance management across three US regions.

• Partnered with District Managers and Regional Managers to meet recruiting plan numbers for Sales Associates and help meet diversity, gender, and other sourcing and recruiting goals for the practices.
• Responsible for all aspects of recruitment and pre-employment process including sourcing, screening, scheduling HireVues, extending candidate offers, submitting consumer information for background checks, and scheduling drug tests.
• Helped Managers address employee relations issues through weighing risks and alternatives, exploring legal and company compliance concerns, and offering balanced recommendations. Assisted with termination proceedings.
• Provided a venue for employees to provide feedback and express concerns to help build an open communication environment.
• Handled performance management including PIP management.
• Worked with Human Resources Director on company celebratory events and other employee reward and recognition initiatives.

While dual reporting to the US CFO and GM Human Resources in Sydney, Australia, proficiently performed all functions related to payroll, recruitment, training, and confidential record keeping while paying diligent attention to employee concerns and needs.

• Processed bi-weekly payroll for 120+ employees including annual bonus payments for all employees including Management and Executives.
• Managed Scholarship and Tuition Reimbursement Program.
• Facilitated all aspects of employee pre-employment process including scheduling interviews, conducting initial phone screenings, submitting consumer information for background checks, and scheduling drug tests.
• Ensured accurate communication of employee benefits and payroll information during new hire orientations.
• Partnered with Executive team members to establish and execute training programs and team building exercises for Managers with local colleges and universities.
• Developed HR training manual inclusive of payroll processing, benefits systems enrollment and HRIS day – to – day processes.
• Provided on-the-job practical training for newly hire office administrative professionals, including Executive Assistants, and evaluated day-to-day performance.
• Maintained all employee personnel and benefit files ensuring annual renewal of HR and Compliance Trainings.