Caitlin Mauri
Naples,FL
Summary
With a strong focus in Property and Casualty Insurance industry in Southwest Florida, I leverage skills, past experiences, knowledge and feedback to continually adapt in an evolving industry.
I believe in:
-Delivering exceptional service and achieving organizational goals.
-Developing and implementing strategies that foster strong customer and staff relationships.
-Developing, optimizing and managing complex operational processes.
-Empowering teams, fostering collaboration, and driving continuous improvement to meet performance metrics. Results-driven Operations Manager with a focus on optimizing customer experience. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager | Ops Assistant
Ted Todd Insurance
01.2020 - 02.2023
- Oversaw supply chain operations and procurement.
- Adept at managing timelines and schedules.
- Assisting customer walk-ins.
- Ensured compliance with organizational guidelines by managing office tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with applicable laws regarding employment practices.
- Organized company events including holiday parties, team building activities .
Inventory & Operations Manager
The W I Clark Company
01.2016 - 12.2019
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.
- Managed inventory levels across multiple warehouse locations, ensuring optimal stock quantities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
- Analyzed sales data to forecast future inventory needs.
Bar Manager
Ryders on Main
01.2010 - 01.2016
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Oversaw food preparation, production and presentation according to quality standards.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Education
Bachelor of Arts - Operations Management
SNHU
12.2024
Skills
- Staff hiring
- Policy and procedure modification
- Customer relations
- Compliance monitoring
- Conflict management
- Relationship building
- Operations management
- Performance improvement
- Team bonding
- Workflow optimization
- Expense reporting
Certification
- Certificate in Change Management, Cornell University
Timeline
Office Manager | Ops Assistant
Ted Todd Insurance
01.2020 - 02.2023
Inventory & Operations Manager
The W I Clark Company
01.2016 - 12.2019
Bar Manager
Ryders on Main
01.2010 - 01.2016
- Certificate in Change Management, Cornell University
Bachelor of Arts - Operations Management
SNHU
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