Caitlin McAdams
Bellingham,WA
Summary
Experienced Property Manager with a strong focus on quality and resident satisfaction. Adept at ensuring smooth operations and resolving conflicts quickly. Proven ability in managing cost-effective property operations, maintaining high occupancy rates, and generating consistent revenue. Skilled in coordinating repairs, engaging with tenants, and addressing business concerns. Versatile and adaptable, committed to meeting the unique needs of each property while delivering reliable and high-quality service. Seeking a new career path.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Landmark Property Management
Bellingham, WA
11.2023 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Managed all maintenance requests from tenants in a timely manner.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Multi-Site Property Manager
The Stratford Company
Seattle, WA
11.2022 - 03.2023
- Manage daily operations, leasing, and maintenance activities
- Provide excellent customer service and represent the company professionally
- Implement marketing strategies through online and print advertisements
- Track prospects and report to the corporate office
- Oversee maintenance staff and prepare units for occupancy.
Senior Property Manager
Cushman and Wakefield
CDA, ID
04.2022 - 07.2022
- Analyzed financial statements and implemented revenue strategies
- Ensured timely rent collection and prepared financial status reports
- Managed vendor invoices and communication
- Implemented marketing and leasing strategies for property occupancy and revenue goals
- Maintained positive client/owner relationships.
Senior Property Manager
Cushman and Wakefield
Seattle & Bellevue, WA
06.2020 - 04.2022
- Provided input for budget development and financial analysis
- Met revenue targets through rent collection and financial management
- Managed vendor invoices and communication
- Developed marketing and leasing strategies for property occupancy and revenue goals
- Fostered client/owner relationships through property tours and updates.
Floating Assistant Manager
Pinnacle Property Management
Renton to Mill Creek, WA
05.2020 - 06.2020
- Ensured excellent curb appeal and adherence to property policies through daily property walks
- Handled sales and marketing initiatives to enhance company and property branding
- Managed revenue, expenses, and prepared reports for upper management
- Ensured timely collection of rent dues and managed contract obligations
- Oversaw move-in/move-out processes and supervised contractors.
Leasing Consultant
Pinnacle Property Management
Mill Creek & Kirkland, WA
- Generated interest in the community through property tours and providing information on amenities and the local community
- Facilitated lease closings by emphasizing community quality and available amenities
- Led marketing activities to drive traffic and create a positive first impression
- Managed social media engagement for resident retention and increased market desirability.
Education
Associates - Business Administration and Management
EVCC
01.2021
Diploma -
Brandon Highscool
01.2017
Skills
- Effective communication
- Customer service
- Computer literate
- Microsoft Office Suite
- Internet navigation
- General office
- Bookkeeping
- Sales
- Excellent oral communication
- Excellent written communication
- Salesmanship
- Capital Expenditure Planning
- Construction Oversight
- Property Inspections
- Building systems knowledge
- Maintenance Coordination
- Asset Management
- Rent collection
- Space Planning
- Financial Acumen
- Operational Efficiency
- Budget Development
- Database Management
- Contract Negotiation
- Business Development
- Vendor Management
- Maintenance Scheduling
- Tenant relations
- Staff Management
- Knowledge of leasing and market conditions
- Compliance Monitoring
- Legal knowledge
- New Construction
Accomplishments
- Ran a Non-Profit (2019-2021): Provided showers, resources, and medical aid to Seattle's homeless population.
- 2020 Emerald Award Nominee: Recognized for outstanding achievements in property management or related fields
- Successful Rent Stabilization: Improved online payment portal knowledge for a 221-unit community, leading to successful rent collections totaling $56K.
Certification
- Google Workspace Certification
- Google Analytics Individual Qualification (IQ)
- Google Project Management Professional Certificate
Timeline
Property Manager
Landmark Property Management
11.2023 - Current
Multi-Site Property Manager
The Stratford Company
11.2022 - 03.2023
Senior Property Manager
Cushman and Wakefield
04.2022 - 07.2022
Senior Property Manager
Cushman and Wakefield
06.2020 - 04.2022
Floating Assistant Manager
Pinnacle Property Management
05.2020 - 06.2020
Leasing Consultant
Pinnacle Property Management
Associates - Business Administration and Management
EVCC
Diploma -
Brandon Highscool
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