Caitlin McComb

• Selected for a specialized coaching program to support onboarding associates through licensing exams and phone training.
• Collaborated with leadership and peers to develop scalable training resources and feedback loops.
• Received detailed positive feedback for impact and effectiveness in associate development.
• Provided one-on-one and group coaching, resulting in 95% first-time pass rates for my assigned team and faster ramp-up times for new hires.

• Consistently exceeded goal KPIs (CY: CLPH 6.192, CEI 83.0%, CIT 78.1%) through exceptional customer service and problem-solving.
• Proactively addressed alerts/FYIs received by team associates to resolve underlying causes, improving trade accuracy and preventing repeat incidents.
• Demonstrated strong empathy and active listening to deliver tailored solutions for complex customer needs.
• Utilized organizational skills and attention to detail for effective time management.

• Streamlined office operations through process improvements and automation, enhancing efficiency and productivity.
• Oversaw and trained direct reports until downsizing in 2018.
• Provided comprehensive administrative support, including documentation, recordkeeping, and data analysis, leveraging analytical reasoning and software platforms for workflow optimization.
• Ensured adherence to organizational policies, local regulations, and national laws while managing operational challenges.
• Collaborated with front-of-house management to identify opportunities for improvement and implement solutions that enhance customer service delivery.

• Directed daily operations with a focus on customer service excellence and team leadership.
• Established and enforced SOPs to ensure consistent service quality and operational efficiency.

• Led upscale dining operations with a focus on personalized guest experiences and high-touch service.

Company closed; employment dates approximate.