Caitlin McComb
Silverdale
Summary
Dynamic Professional with Experience in customer service and team operations. Skilled in scheduling coordination and data entry, Contributing to work place efficiency and operational procedures. Ready to listen and act to enhance team performance and guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Lifeguard
Haselwood YMCA
Silverdale, WA
04.2022 - Current
- Supervised daily aquatic operations to ensure safety and compliance with health regulations.
- Trained and mentored junior lifeguards on emergency response protocols and rescue techniques.
- Conducted regular safety drills to enhance team preparedness and incident response effectiveness.
- Monitored pool activities, enforcing rules to maintain a safe environment for all patrons.
- Collaborated with management to develop and implement improved operational procedures for pool maintenance.
- Assisted in scheduling staff shifts, optimizing coverage during peak hours for enhanced service delivery.
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
Education
Olympic College
Bremerton, WASkills
- Incident reporting
- Public safety
- Customer service
- Organizational skills
- Scheduling coordination
- Data entry
- Computer proficiency
- Microsoft Excel
- Client relations
- Account management
- Teamwork
- Problem-solving
Certification
- Certified BLS
- Certified AED
- Certified Fist Aid Administration
Timeline
Lead Lifeguard
Haselwood YMCA
04.2022 - Current
Olympic College