Caitlin McGrath
Peabody,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Secretary/Administrative Lead
The Alpine Clinic
09.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported quality improvement initiatives by gathering patient feedback and identifying areas of potential enhancement within the practice.
Owner
McGrath's Tavern
06.2011 - 02.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed day-to-day business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Office Manager
Bragan Reporting Associates
06.2004 - 08.2016
- Managed senior-level personnel working in marketing and sales capacities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled finances to lower costs and keep business operating within budget.
- Updated reports, managed accounts, and generated reports for company database.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH2024
Elementary Education
Salem State University
Salem, MAHigh School Diploma -
Our Lady of Nazareth Academy
Wakefield, MA05.2005
Skills
- Administrative Support
- Provider Relations
- Calendar and Appointment Management
- Customer Service
- HIPAA Compliance
- Adaptable and Flexible
- Critical thinking abilities
- Organization and Time Management
- Professional telephone etiquette
- Collaboration and Teamwork
- Staff Leadership
Timeline
Medical Secretary/Administrative Lead
The Alpine Clinic
09.2021 - Current
Owner
McGrath's Tavern
06.2011 - 02.2022
Office Manager
Bragan Reporting Associates
06.2004 - 08.2016
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Elementary Education
Salem State University
High School Diploma -
Our Lady of Nazareth Academy
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