Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin McInnis

Billerica,MA

Summary

Dynamic grocery professional with extensive experience at Market Basket Grocery Store, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and streamlining operations, I consistently achieved performance goals while mentoring staff. Proficient in cash handling and inventory management, I bring attention to detail and reliability to every task.

Overview

17
17
years of professional experience

Work History

Full Time Grocery Clerk

Market Basket Grocery Store
03.2022 - Current
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.

Assistant Front End Manager

Market Basket Grocery Store
05.2010 - 03.2022
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
  • Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
  • Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

Market Basket Grocery Store
04.2008 - 05.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

No Degree - Phlebotomy And ECG

Northern Essex Community College
Haverhill, MA
06-2027

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Punctual and reliable
  • Shelf organizing
  • Microsoft Office Suite
  • Active listening
  • Data entry

Timeline

Full Time Grocery Clerk

Market Basket Grocery Store
03.2022 - Current

Assistant Front End Manager

Market Basket Grocery Store
05.2010 - 03.2022

Cashier

Market Basket Grocery Store
04.2008 - 05.2010

No Degree - Phlebotomy And ECG

Northern Essex Community College

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Caitlin McInnis