Dhanielle Cursey
Experience in problem-solving and customer service
Nashville,TN
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts—organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Sales Associate Specialist
Mutts and Meows
Nashville, TN
01.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Dog Pet Sitter
Rover.com
Spring Hill, TN
10.2019 - 06.2021
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Met with owners to gather pet care information and discuss pet sitting duties.
Hairstylist
Uncle Classic Barbershop
Brentwood, TN
04.2019 - 12.2019
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Education
Cosmetologist - Cosmetology
Gould's Academy
Memphis06.2014
Skills
- Independent judgement
- Teamwork
- Documentation and recordkeeping
- Retail sales
- Customer assistance
- Assessed customer product needs and interests in order to best recommend suitable items
- Interpersonal and written communication
Timeline
Sales Associate Specialist
Mutts and Meows
01.2023 - Current
Dog Pet Sitter
Rover.com
10.2019 - 06.2021
Hairstylist
Uncle Classic Barbershop
04.2019 - 12.2019
Cosmetologist - Cosmetology
Gould's Academy