Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin McNichol

Brooklyn

Summary

A highly personable, creative, and organized professional with comprehensive background in household management, ready to deliver exceptional service in new role. Committed to enhancing living experience through meticulous attention to detail and proactive problem-solving. Known for creating harmonious and efficient household environments, enhancing resident satisfaction, and streamlining operations to maintain high standards of cleanliness and order.


An experienced and detail-oriented leader with strong background in guiding teams in achieving strategic objectives. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility, reliability, and positivity.


Known for exceptional communication and project management skills, a collaborative approach, and commitment to excellence. Proven track record of client satisfaction, operational efficiency, and ability to handle multiple tasks effectively and efficiently in fast-paced environments.


Possesses deep understanding of household management principles and excellent skills in scheduling, resource coordination, staff training and supervision, inventory management, quality control, and implementing efficient cleaning protocols.

Overview

13
13
years of professional experience

Work History

Executive Housekeeper/ House Manager

Private Residence
06.2024 - Current
  • Established trust-based relationships with client through consistent professionalism coupled with genuine empathy towards individual requirements.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Contributed to a harmonious family atmosphere by maintaining open communication channels with client regarding expectations and priorities.
  • Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping role.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Maintained a safe and hygienic home by implementing thorough cleaning routines.
  • Implemented customized cleaning schedules tailored to clients preferences and needs.
  • Assisted residents with daily hygiene and living tasks.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Implemented eco-friendly practices, reducing environmental impact and increasing sustainability efforts.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste, and saving costs.
  • Elevated standard of household cleanliness and organization by developing detailed cleaning schedules and routines.
  • Recommended or arranged for painting, repair work, renovations, and replacement of furnishings and equipment.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Organized personal belongings, creating efficient storage solutions for easy access and clutter reduction.
  • Cleaned and stocked bedrooms, replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Maintained cleanliness and organization of storage areas.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Cleaned and organized kitchen and eating areas by removing trash and wiping down counters and surfaces.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped kitchen and bathrooms.
  • Polished and dusted furniture, antiques, fine art, and high-priced valuables to preserve pieces.
  • Operated steam cleaner to refresh and disinfect fibers of carpet.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked amenities in bathrooms, bedrooms, and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
  • Examined dried clothes to identify stains, tears, and issues.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
  • Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Assisted with child care responsibilities, fostering a nurturing and supportive environment for children in the household.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Hung, cleaned, and rehung draperies to maintain freshness.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Efficiently managed pet care responsibilities including walking and bathing dogs regularly to maintain their health and wellbeing.
  • Completed errands and shopping tasks in a timely manner, resulting in optimal time management for household.
  • Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
  • Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
  • Collaborated effectively with other staff members to ensure seamless management of households activities.

High End Housekeeper/ Professional Organizer

TaskRabbit
08.2022 - Current
  • Established trust-based relationships with clients through consistent professionalism.
  • Implemented customized cleaning practices tailored to individual client preferences and needs.
  • Adhered to professional house cleaning checklist.
  • Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Performed laundry duties.
  • Disposed of trash and recyclables.
  • Provided support during special events or occasions, ensuring smooth execution of all planned activities and details.
  • Completed errands and shopping tasks in a timely manner, resulting in optimal time management for busy households.
  • Reduced clutter-related hazards in homes by providing practical organization solutions catered to individual lifestyles.
  • Increased client confidence in their ability to maintain organized spaces through personalized coaching sessions.


Executive Housekeeper/ Household Assistant

Private Residence
08.2018 - 08.2022
  • Maintained a professional appearance and demeanor at all times.
  • Maintained professional yet personable relationship with employers by observing social boundaries and standards of privacy and confidentiality.
  • Acted as a trusted advisor to the employer by making informed suggestions regarding household matters, contributing to decision-making processes when required.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Collaborated effectively with other staff members to ensure seamless management of households activities.
  • Managed household inventories, ensuring adequate supplies were always available when needed.
  • Adhered to professional house cleaning checklist.
  • Maintained a safe and hygienic home by implementing thorough cleaning routines.
  • Improved overall cleanliness of home with meticulous attention to detail during deep-cleaning tasks.
  • Organized personal belongings, creating efficient storage solutions for easy access and clutter reduction.
  • Cleaned and stocked bedrooms, replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Maintained cleanliness and organization of storage areas.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms.
  • Polished and dusted furniture, antiques, fine art, and high-priced valuables to preserve pieces.
  • Operated steam cleaner to refresh and disinfect fibers of carpet.
  • Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
  • Examined dried clothes to identify stains, tears and issues.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
  • Ensured optimal fabric care by selecting the appropriate cleaning method for each garment based on its composition and care label instructions.
  • Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Handled budgeting responsibilities for various household expenses, optimizing spending where possible without sacrificing quality or service levels.
  • Completed errands and shopping tasks in a timely manner, resulting in optimal time management for busy household.
  • Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Handled correspondence on behalf of the employer, ensuring timely responses while maintaining appropriate discretion with sensitive information.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Facilitated communication between family members by acting as a liaison in scheduling meetings and events.
  • Coordinated schedules for family members to ensure timely appointments, engagements, and functions.
  • Improved security measures within the home by monitoring entry points and ensuring all locks functioned properly.
  • Managed pet care duties, ensuring animals received proper nutrition, exercise, and grooming on a consistent basis.
  • Assisted family members in achieving personal goals through encouragement and practical support when needed.
  • Coordinated appointments with medical professionals.
  • Maintained entire family's schedule and organized events.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Safeguarded valuable assets within the home by implementing security measures and protocols when necessary.
  • Liaised effectively with employers’ business associates, demonstrating professionalism during interactions while promoting a positive image of the household.
  • Ensured smooth operations during events by managing schedules and effectively delegating tasks to support staff.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Supervised dining table set-up to prepare for diverse event types, following strict service standards.
  • Served appetizers, delivered entrees, and refilled beverages for guests.
  • Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
  • Arranged food, utensils, and condiments on trays to serve meals with necessary items.


Small Business Owner

Tanfastic Sun Tan Center
02.2012 - 05.2019
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Participated in business events, conferences, and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail, complying with health and safety standards to ensure client well-being.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Hired, trained, and supervised staff to maintain high levels of productivity, cleanliness, and customer satisfaction.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development, focusing on teamwork, open communication, problem-solving, goal-setting, and celebrating achievements.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Conducted performance evaluations and provided constructive feedback to employees, guiding team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
  • Developed cohesive strategies for maintaining overall facility cleanliness.
  • Continuously sought out industry best practices for improving the efficiency of cleaning operations at the facility.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Trained staff on expected standards and quality of general cleaning, detail cleaning, health and safety requirements, and equipment operation.
  • Implemented efficient cleaning procedures utilizing appropriate tools and equipment.
  • Coordinated, directed, and monitored staff in cleaning duties by use of manual and electrically powered tools and equipment.
  • Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Conducted regular room inspections to verify compliance with industry standards.
  • Managed inventory of cleaning supplies and equipment, reducing waste, and controlling costs through proper allocation.
  • Implemented environmentally friendly practices while maintaining effective cleaning results.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Communicated repair needs to maintenance staff.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.

Education

Master of Fine Arts - Acting

Brooklyn College
Brooklyn, NY

Bachelor of Fine Arts - Acting

Roosevelt University
Chicago, IL

Skills

  • Staff training, management, and development
  • Eco-friendly practice
  • Deep cleaning protocols
  • Laundry operations
  • Supply replenishment
  • Multitasking and prioritizing
  • Problem-solving
  • Excellent communication
  • Active listening
  • Professional and courteous
  • Self motivation

Timeline

Executive Housekeeper/ House Manager

Private Residence
06.2024 - Current

High End Housekeeper/ Professional Organizer

TaskRabbit
08.2022 - Current

Executive Housekeeper/ Household Assistant

Private Residence
08.2018 - 08.2022

Small Business Owner

Tanfastic Sun Tan Center
02.2012 - 05.2019

Master of Fine Arts - Acting

Brooklyn College

Bachelor of Fine Arts - Acting

Roosevelt University

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Caitlin McNichol