Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Mead

Warren,OH

Summary

I have worked with Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Line Attendant

Great Lakes Cheese
05.2023 - Current
  • Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
  • Prepared and cooked food items according to recipes and dietary specifications.
  • Contributed to the achievement of production goals by consistently meeting or exceeding individual quotas.
  • Promoted a positive work environment through collaboration, open communication, and mutual respect among team members.
  • Trained new hires on proper procedures, safety protocols, and equipment operation, ensuring a smooth transition into the role.
  • Upheld cleanliness standards within the workspace to ensure optimal functionality of equipment and maintain a safe working environment.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

General Manager

Marco’s Pizza
05.2022 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Assistant Manager

Dunkin' Donuts
03.2023 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Assistant Manager

Panera Bread
09.2021 - 05.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Customer Service Representative

Alorica
09.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Manager

Panera Bread
05.2019 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Shift Supervisor

Panera Bread
12.2013 - 05.2019

At this location as a shift supervisor, I mostly opened and did catering orders.

That meant that I count the safe to make sure the money is correct and all accounted for.

I put the food back on the lines that night crew would take out. Make all of the coffee and cut all of the breads.

Education

High school or equivalent -

Girard High School
Girard, OH
01.2015

Skills

  • Sales
  • Inventory
  • Management
  • Training
  • Cash Handling
  • Customer Service Skills
  • Microsoft Excel
  • Scheduling
  • Team Building
  • Word
  • Inventory Management
  • Merchandising
  • Food Handling (6 years)
  • Photography
  • Veterinary Assistant
  • Assistant Manager Experience
  • ServSafe
  • Machine Maintenance
  • Efficient multitasking
  • Quality Control Expertise
  • Production Line Knowledge
  • Customer Service
  • Kitchen leadership
  • Supervising Food Prep
  • Food Safety
  • Heavy Lifting
  • Detail Oriented
  • Safe handling
  • Sanitation Procedures
  • Safety Management
  • Food presentation
  • Kitchen Management
  • Equipment usage
  • Staff Training
  • Staff Motivation
  • Employee Scheduling
  • Line Inspections
  • Portion Control
  • Cost Control
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Reliability
  • Cleaning
  • Excellent Communication
  • Computer Skills
  • Customer service excellence

Timeline

Line Attendant

Great Lakes Cheese
05.2023 - Current

Assistant Manager

Dunkin' Donuts
03.2023 - 05.2023

General Manager

Marco’s Pizza
05.2022 - 12.2024

Assistant Manager

Panera Bread
09.2021 - 05.2022

Customer Service Representative

Alorica
09.2020 - 09.2021

Assistant Manager

Panera Bread
05.2019 - 09.2021

Shift Supervisor

Panera Bread
12.2013 - 05.2019

High school or equivalent -

Girard High School
Caitlin Mead