- Cleaning and organizing houses
- Gym and physical exercise
- Sewing clothes
- Scrapbooking
- Socializing with family and friends
Caitlin Mendrin
La Habra,CA
Summary
I gained diverse experience working for a family-owned company in the oil recycling industry, where I progressed through multiple roles across administration, customer service, and export operations. I am detail-oriented, organized, and reliable with strong communication and multitasking skills. I am experienced in coordinating office operations, managing documentation, and supporting business functions with accuracy and efficiency. This experience has helped me build a strong skill set, develop a results-driven mindset, and cultivate a genuine passion for teamwork.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Wren Oil
Western Australia
12.2024 - 05.2025
- Provided excellent customer service to ensure positive customer experience.
- Communicated effectively with customers in person, over the phone, and via email.
- Responded to customer inquiries in a timely and accurate manner.
- Built strong relationships with customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Trained new staff on operational procedures and practices in customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Export Manager
Wren Oil
Western Australia
07.2022 - 12.2024
- Managed product allocations and customer bookings with excel spreadsheet.
- Supervised product levels going in and out of storage tanks onsite.
- Successfully closed monthly sales to trade businesses overseas.
- Developed training documents for new team members (SWP's).
- Mentored and trained new team members.
- Directed meetings with upper management and overseas customers.
- Liaised with Operations to assist with product specs and quality control.
- Managed unforeseen issues with product and customers.
Export Assistant
Wren Oil
Western Australia
03.2019 - 06.2022
- Gained knowledge and understanding of the Exporting Industry.
- Processed legal documentation to ensure compliance with international shipping regulations and cargo clearance.
- Coordinated container logistics with transport agents for loading products to global clients.
- Assisted in tracking shipments and resolving loading and transportation issues proactively.
- Liaised with freight forwarders to organize transportation of cargo overseas.
- Communicated with overseas customers to organize bookings.
- Participated in meetings with upper management and overseas customers.
- Invoiced overseas customers.
Receptionist
Wren Oil
Western Australia
2016 - 2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate staff members promptly.
- Assisted in maintaining office supplies inventory, ordering materials as needed.
- General Administrative Tasks; Archiving, Filing, Organizing & Cleaning.
- Use of computer and industry-based software programs.
Education
Certificate IV Business & Administration - Business Administration
South Regional TAFE
Bunbury, Western Australia12-2019
High School Diploma -
Bunbury Senior High School
Bunbury, Western Australia2018
Skills
- Ability to work cooperatively with others in a team environment
- Strong and positive leadership and management skills
- Customer service skills
- Honest, Reliable, Observant, and switched on
- Take initiative and have strong passion for my objectives
- Highly adaptable with the ability to quickly learn and apply new concepts
- Experienced in document creation and data management using Microsoft Word and Microsoft Excel
- Detail-oriented with strong organizational skills
Interests
Timeline
Customer Service Representative
Wren Oil
12.2024 - 05.2025
Export Manager
Wren Oil
07.2022 - 12.2024
Export Assistant
Wren Oil
03.2019 - 06.2022
Receptionist
Wren Oil
2016 - 2019
Certificate IV Business & Administration - Business Administration
South Regional TAFE
High School Diploma -
Bunbury Senior High School