Kate Mesa
Reno,NV
Summary
Effective professional with many years of experience delivering leadership and guidance to meet highest standards of food service delivery and profitability. Smoothly directed restaurant managers and employees to oversee daily operations by communicating vital information and solving problems. Additional experience overseeing financial decisions and increasing sales by implementing promotions and training staff on sales techniques.
Overview
8
8
years of professional experience
Work History
Director of Restaurant Operations
Forty Deuce Ohio, LLC
Columbus , Ohio
11.2019 - Current
- Developed and implemented processes to increase efficiency, reduce costs, and boost customer satisfaction.
- Created and maintained a positive work environment for staff by providing training, support, and recognition.
- Managed day-to-day restaurant operations, including staffing, scheduling, budgeting, food ordering and inventory control, sanitation standards compliance.
- Ensured compliance with all applicable health codes and safety regulations.
- Collaborated with chefs on menu design and development according to current trends in cuisine.
- Implemented strategies for increasing revenue through promotional activities such as discounts or special events.
- Coordinated with marketing department on advertising campaigns targeting customers in the area.
- Supervised invoice and payroll processing to monitor accuracy and timely payment.
- Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
Assistant Restaurant General Manager
The Melting Pot Restaurants Inc.
Columbus Ohio , Ohio
11.2018 - 11.2019
- Assisted in the hiring process for new employees and conducted orientation sessions.
- Ensured that all customers received prompt, friendly, and courteous service.
- Developed training programs to ensure quality standards were met.
- Resolved customer complaints in a timely manner by listening to their concerns and finding solutions that best fit their needs.
- Conducted regular performance reviews with staff members to identify areas of improvement.
- Trained kitchen staff on proper sanitation techniques, safe food handling procedures, menu items, cooking times.
- Provided guidance and support to front-of-house staff during busy periods.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Restaurant Supervisor
Grinders
Canton , Ohio
12.2016 - 10.2018
- Directed and supervised team of 15 employees in daily operations.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Education
High School Diploma -
The Oakley School
Oakley, UT06-2008
Skills
- Inventory Management
- Staff Development
- Labor Management
- Operations Improvement
- Scheduling Coordination
- Employee Retention
- Sales Growth
- Menu development
- Staff Scheduling
- Organization and prioritization
- Conflict resolution techniques
- Promotions planning
- Brand standards promotion
- Business Planning
Affiliations
- Yoga
- Cooking
- Reading
- Hiking
Timeline
Director of Restaurant Operations
Forty Deuce Ohio, LLC
11.2019 - Current
Assistant Restaurant General Manager
The Melting Pot Restaurants Inc.
11.2018 - 11.2019
Restaurant Supervisor
Grinders
12.2016 - 10.2018
High School Diploma -
The Oakley School
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