Caitlin Mewshaw
Summerville,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Veterinary Receptionist
Animal Eye Care of the Lowcountry
07.2022 - Current
- Collaborate with management regarding marketing ideas and client relations such as continuing education.
- Assist with communication reports via excel, word and email
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Talent Sourcer
Aerotek
05.2022 - 07.2022
- Enhanced candidate sourcing by utilizing various recruiting tools and social media platforms.
- Streamlined talent acquisition process for faster candidate placement and improved retention rates.
- Collaborated with hiring managers to develop job descriptions, ensuring alignment with company needs.
- Built strong relationships with potential candidates through networking events, college recruitment fairs, and industry conferences.
- Managed applicant tracking system, maintaining accurate records of candidate communication and interview notes.
- Conducted pre-screening interviews to assess qualifications and cultural fit before recommending candidates to hiring managers.
GEC Educator
Lululemon
10.2021 - 09.2022
- Assist with guest orders, Tracking, and assigning cases to support teams
- Increased sales conversions with persuasive product recommendations tailored to individual customer needs.
- Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.
- Streamlined communication processes for increased efficiency within the agent services team.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
- Consistently met or exceeded performance metrics for speed, accuracy, and satisfaction in live chat interactions.
- Supported continuous improvement initiatives by providing feedback on existing processes and suggesting areas for enhancement.
Front Desk Veterinary Supervisor
Animal Medical West
03.2021 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Veterinary Receptionist
Colony Animal Hospital
08.2018 - 03.2021
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Sterile processing aide
Doctors Surgery Center
11.2019 - 01.2021
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Collaborated with healthcare professionals to develop personalized care plans for each patient''s specific needs.
- Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing areas, operating rooms and equipment storage.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Sorted mismatched sets of instruments, trays and medical equipment and made available to sterile processing customers.
Certified Nursing Assistant
Riverside Regional Hospital
04.2018 - 08.2018
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Receptionist and Kennel Technician
Westbury Pet Care Center
01.2015 - 09.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Sales Associate
Kim’s Fine Jewelry
02.2016 - 04.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
Sales Associate
Saks 5th Avenue OFF 5th North Charleston
02.2013 - 03.2014
- Under the leadership and guidance of the Selling Manager, responsible for providing outstanding customer service, establishing, and developing strong customer relationships, building individual sales volume and establishing new accounts
Education
Bachelor of Business - Organizational Leadership And Human Resources
ECPI University
Virginia Beach, VA04.2024
Certified Nursing Aide - Nursing
Trident Technical College
Charleston, SC01.2018
Associate of Arts - Communication Studies
Trident Technical College
Charleston, SC12.2017
Skills
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Client Relations
- Employee Training
- Pre-Employment Screening
- Recruitment
References
- Dr. Roxanne Rodriguez, DVM, DACVO, MS, Animal Eye Care of the Lowcountry - (719) 464-0877
- Jenn Rhea, licensed veterinary technician, Animal Eye Care of the Lowcountry - (317) 258-5820
- Pauli Harvey, Administrative Assistant, County of Yorktown Virginia - (580) 548-7746
- Kim Lizzi, Owner, Kim’s fine Jewelry - (843) 875-6001
Timeline
Veterinary Receptionist
Animal Eye Care of the Lowcountry
07.2022 - Current
Talent Sourcer
Aerotek
05.2022 - 07.2022
GEC Educator
Lululemon
10.2021 - 09.2022
Front Desk Veterinary Supervisor
Animal Medical West
03.2021 - 10.2021
Sterile processing aide
Doctors Surgery Center
11.2019 - 01.2021
Veterinary Receptionist
Colony Animal Hospital
08.2018 - 03.2021
Certified Nursing Assistant
Riverside Regional Hospital
04.2018 - 08.2018
Sales Associate
Kim’s Fine Jewelry
02.2016 - 04.2018
Receptionist and Kennel Technician
Westbury Pet Care Center
01.2015 - 09.2016
Sales Associate
Saks 5th Avenue OFF 5th North Charleston
02.2013 - 03.2014
Bachelor of Business - Organizational Leadership And Human Resources
ECPI University
Certified Nursing Aide - Nursing
Trident Technical College
Associate of Arts - Communication Studies
Trident Technical College
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