Caitlin Miles

• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Handled day-to-day accounting processes to drive financial accuracy.
• Developed and maintained positive relationships with clients to maximize collections.
• Monitored accounts to verify compliance with payment terms and schedules.
• Utilized Microsoft Excel, Third Party Portals and Oracle software to manage invoices and payments.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Input financial data and produced reports using [Cass, Data2, Coupa, Transplace,Tranzact, SSUI, Mercury Gate, CTSI, Penske, BluJay, Ryder, USBank,TRAX, CT Logistics, A3].
• Reconciled accounts receivable ledger to verify payments and resolve variances/reconciled misapplied cash on accounts.
• Reviewed accounts on bi-weekly basis to assess aging and pursue collection of funds.

• Solicit new business with shippers, manufacturers, and distributors
• Manage and develop business customers
• Implement cost effective solutions professionally
• Dispatch/coordinate between carrier drivers/dispatch and customers on load information
• Post freight on various load boards and call carriers to book shipments
• Confirm/verify rate and credit information prior to dispatch
• Request & verify rate and credit information prior to dispatch
• Assess customer and carriers needs quickly and problem solve driver/carrier issues
• Data entry into our proprietary database and our CRM
• Lead generation
• Maintain on time pick-up and delivery performance and keep track of carriers and drivers from dispatch through delivery

• Generated documentation and information required for customer shipments.
• Tracked orders and notified customers of status or potential delays.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.

• Manage the distribution of SW Licenses for Marketing team
• Process Vendor payments (Mediusflow) and manage budget sheet
• Update mailing list, send out brochures/collaterals/mailings/order consumables
• Established Equipment inventory, order new equipment, manage equipment shipping, collaborate with repair department at the warehouse/ Submit CE Credit information/ Assist with establishing New Vendor Accounts
• Event logistics/planning assistance
• Organize and distribute materials for course trainings/ Preparation of Tradeshow boxes and materials
• Manage event registration updates/ Schedule Academy space and organize Mill Room
• Schedule speakers for Summits/Tradeshows and Plan event activities and meals for Summits/Tradeshows

• Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.

● Greeting prospects and completes the prospects information cards. Shows apartments and amenity areas, sends thank-you notes and follows-up with prospects as necessary to successfully complete the sale.
● Direct a highly effective sales, marketing and resident retention program in accordance with company policy and standards.
● Conduct extensive market and competitor research regarding occupancy, rent, marketing strategies and specials.
● Interacts with the public, residents, and staff in a professional and courteous manner, assisting with questions, solving problems, and any other duties required.
● Manage and prioritize regional property managers schedule to ensure their time is focused on strategic and critical issues.
● Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention.
● Ensure and maintain the confidentiality of all communications and documentation.
● Perform a variety of accounting activities such as expense reports and invoicing.

● Develop instant rapport and build impulse for improved results during sales.
● Represented some of the largest brands/companies to date.
● Chosen to represent and promote the new Vivint campaign.
● Proactively pursued the development and execution of account plans to ensure achievement of assigned goals.
● Liaised with the marketing department, external vendors’ management and executive teams to ensure business to business relationship.
● Conducted extensive market research to identify industry trends, commercial opportunities, and acquire new client accounts.

● Greeting Customers, responding to questions and improving engagement with merchandise.
● Managing cash register and managing financial transactions.
● Increase store sales by 25% providing superior knowledge on all products by cross selling.
● Maintaining orderly appearance throughout the sales floor. Products, signage, displays/ mannequins.
● Introducing promotions and opportunities to customers.