Caitlin Miles
Florissant,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MTM Transportation
09.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Member Relations Specialist
Matrix Medical Network
08.2019 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively navigated multiple programs and screens
- Soft sold health visits and services
- Maintained strict confidentiality and compliance while adhering to HIPPA regulations
- Handled 100-200 outbound/inbound calls per day
- Enhanced member satisfaction by addressing and resolving concerns in a timely and professional manner.
- Boosted member retention rates by providing exceptional customer service, tailored to individual needs.
- Maximized efficiency in member data management through meticulous record-keeping practices.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Public Adjuster/Office Manager
Brown O'Haver
06.2018 - 09.2018
- Assisted licensed agents with cases
- Answered multi-line phone system
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for clients.
- Accurately filed and maintained records
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Corrected and documented inventory for clients.
Server
Famous Daves
09.2017 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept work area clean and organized
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High school diploma -
Faucher Academy
05.2008
Skills
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
Timeline
Customer Service Representative
MTM Transportation
09.2024 - Current
Member Relations Specialist
Matrix Medical Network
08.2019 - 03.2022
Public Adjuster/Office Manager
Brown O'Haver
06.2018 - 09.2018
Server
Famous Daves
09.2017 - 06.2018
High school diploma -
Faucher Academy
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