Caitlin Milligan
Durham,NC
Summary
Patient Service Associate at Duke Health with strong expertise in customer relationship management and medical terminology. Demonstrated ability to enhance patient experiences and streamline appointment management processes. Proficient in mathematics and mentoring, contributing to team success and operational efficiency. Dedicated to providing exceptional service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Duke Health
Durham, USA
12.2021 - 07.2025
- Executed daily check-ins and check-outs for 50 patients, ensuring efficient operations.
- Greeted and assisted patients upon arrival at clinic, enhancing service experience.
- Scheduled and coordinated surgeries via phone, optimizing appointment management.
- Organized and prioritized tasks in fast-paced environments with high patient volumes.
- Established strong customer relationships through direct interactions and effective communication.
- Ensured accurate completion of required forms prior to patient discharge from facility.
- Utilized medical terminology and telephone etiquette to improve service quality.
- Demonstrated strong verbal and written communication skills, emphasizing PC and data entry proficiency.
Key Holder/Shift Manager
Bath & Body Works
Wilmington, USA
05.2018 - 01.2020
- Coached associates in real-time to deliver exceptional customer service experiences.
- Managed daily store operations, ensuring seamless customer interactions.
- Supervised up to 15 sales associates, fostering product knowledge through targeted training.
- Enhanced store presentation by assisting with visual merchandising initiatives.
- Organized inventory and performed regular stock counts to uphold accuracy.
- Resolved customer inquiries with a friendly demeanor, ensuring satisfaction.
- Implemented loss prevention strategies to effectively minimize in-store shrinkage.
- Drove sales performance while overseeing opening and closing operations.
Associate Trainer
Panera Bread
Wilmington, USA
07.2015 - 09.2018
- Achieved timely and organized goals through effective team leadership.
- Facilitated onboarding processes for new team members to enhance integration.
- Monitored training performance, providing actionable feedback to improve skills.
- Conducted ongoing evaluations of employee techniques and implemented necessary corrections.
- Trained new hires to promote collaboration across departments and teams.
- Demonstrated exceptional organization, prioritization, and self-motivation skills.
- Exhibited strong verbal and written communication abilities to enhance team interaction.
Salon Coordinator/Manager
140 Salon and DryBar
Durham, USA
05.2011 - 06.2015
- Provided exceptional customer service through in-person interactions and phone communications.
- Assisted clients with product selections, fostering a welcoming atmosphere.
- Maintained inventory of salon products and supplies regularly.
- Demonstrated knowledge of salon equipment and product offerings to assist clients.
- Managed multiple-line phone system while multitasking to ensure efficient service delivery.
- Utilized computer skills to input and track customer accounts accurately.
- Performed basic transactions utilizing strong mathematics skills.
- Collaborated effectively with team members to enhance workplace productivity.
Associate
Hot Topic, Inc.
Durham, USA
09.2010 - 03.2013
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated cash registers and balanced drawers to ensure accuracy.
- Assisted with visual merchandising to enhance store presentation.
- Collaborated with team members to maintain inventory accuracy and manage stock levels.
- Supported promotional events by setting up displays and engaging customers effectively.
- Utilized point-of-sale systems for efficient transaction processing and cash management.
Education
Associate - Anthropology
Cape Fear Community College
Wilmington, NC05.2018
High school or equivalent -
Durham School Of The Arts
Durham, NC01.2014
Skills
- Key holder and management
- Insurance verification
- Customer relationship management
- Medical terminology
- Mathematical proficiency
- Retail sales and merchandising
- Point of sale (POS) systems
- Cash handling expertise
- Store and shift management
- Mentoring and training
- Sales strategies and execution
- Microsoft Office applications
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Service Associate
Duke Health
12.2021 - 07.2025
Key Holder/Shift Manager
Bath & Body Works
05.2018 - 01.2020
Associate Trainer
Panera Bread
07.2015 - 09.2018
Salon Coordinator/Manager
140 Salon and DryBar
05.2011 - 06.2015
Associate
Hot Topic, Inc.
09.2010 - 03.2013
Associate - Anthropology
Cape Fear Community College
High school or equivalent -
Durham School Of The Arts
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