Caitlin Milliken
Gulf Breeze,FL
Summary
I am a professional inventory control expert equipped with substantial experience in maintaining accurate stock levels and optimizing inventory processes. Known for fostering team collaboration and consistently achieving operational goals while adapting to changing requirements. Skilled in inventory management systems and problem-solving, ensuring smooth warehouse operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inventory Control Tech Manager
Fred Hutch Cancer Center
05.2023 - 08.2025
- Oversaw a team of 20 techs. Team includes tech 1, 2, 3 and leads.
- Owned HR specific responsibilities from interviewing, hiring, training, development, and coverage to efficiently staff and service main clinic and five satellite clinics.
- Monitor performance and keep records of associate trends and discussions, positive and corrective.
- Worked with departments to build patient supply carts, clean rooms, med rooms, and patient take home supply bays stocked and organized for daily use via formal monthly meetings and informal daily check-ins.
- Collaborated with providers and nurse care teams to ensure all supplies are available for daily procedures and at a capacity to that won’t allow for excessive amounts of supplies expire out.
- Coordinated with sourcing team to order and track incoming supplies from multiple avenues.
- Maintained storeroom supply room with fast moving, multi-department used supplies, including specialized products.
- Validated Department of Health and Infection Prevention standards were being met with daily, weekly, and monthly checks of clean rooms, compressed air tanks, and all other supply storage areas.
- Empowered by the Supply Chain Associate Director to manage clinic-wide upcoming changes, issues affecting inventory, and updating procedures to plan for our current and future growth.
- Maintained a close relationship with vendors such as Medline and Cardinal Health via weekly and monthly meetings about upcoming product swaps, supply shortages, and product discontinuations.
- Partnered with Satellite Inventory Lead to support 5 satellite clinics.
Inventory Supervisor
Best Buy
07.2020 - 05.2023
- Prep and plan for all incoming truck deliveries, oversaw the truck team putting away trucks and ensured product was put away correctly and quickly.
- Responsible for organizing and supporting the entire ship-from-store process for online orders. Coordinated and navigated multiple shipping avenues such as UPS, USPS, FedEx, Deliv, and Ship.
- Organized the warehouse for optimal storage and business flow.
- Manage and coach warehouse team to meet and exceed company expectations for inventory integrity, order pick up acknowledgment, and the customer look and feel.
- Planned and lead annual physical inventory process. Project often took 2-3 months of preparation to scan and catalog every item physically in the store. Managed reconciliation process after the physical inventory was completed.
- Oversaw and assisted with daily and weekly product cycle counts. Correcting and investigating all inventory level inconsistencies.
- Point Leader for all shrink situations from active theft or post situational police investigations.
- Organized employee appreciation events
- Troubleshot any issues with physical or digital store systems with personal experience and support from the corporate help center. Ordered replacement supplies as needed.
- Support other leaders when our departments overlap.
- Received associate voted “Most Supportive Leader” 3 years.
Front End Supervisor
Best Buy
10.2013 - 07.2020
- Managed cash handling process; counting down tills in the morning and creating the bank deposit, ordering change from the bank, coaching associates on proper cash handling and spotting counterfeit bills.
- Oversaw all checkout, store pick up, and customer service functionality. Reorganized and created new processes to stay as efficient as possible.
- Managed front end team to meet and then exceed company expectations for service plan attachment, company credit card applications, and customer satisfaction surveys.
- Managed hiring process. Completed phone screenings, coordinated second interviews with the general manager, completed job offers, assisted new hires with hiring paperwork and onboarding, created a streamlined process for training new associates, followed up with new hires to ensure they like their job and feel prepared for customers.
- Received several awards from district and market managers for exceptional service and results with company metrics.
Skills
- Proficient at Microsoft programs Word, Excel, Power Point, Outlook, Teams
- Able to multitask efficiently
- Enjoys planning and organizing employee recognition events
- Extremely organized and likes to find new ways to make processes more efficient
- Learns quickly and tries to be the go-to expert for any process or program
- Able to communicate and teach new initiatives in different learning styles
- Empower employees to grow and develop new skills
Certification
- Six Sigma: Black Belt Certification
- State of Washington Pharmacy Assistant License EXP: 2027-01
- Warehouse tools; Pallet Jacks (manual and powered), Little Joey, Big Joe.
- University of California, San Diego
Timeline
Inventory Control Tech Manager
Fred Hutch Cancer Center
05.2023 - 08.2025
Inventory Supervisor
Best Buy
07.2020 - 05.2023
Front End Supervisor
Best Buy
10.2013 - 07.2020
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