Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Milroy

Troy,NY

Summary

Collaborative Technical Support Engineer specializes in tackling complex technical issues while working with people both inside and outside the organization. Combines personal expertise and technical training to resolve problems as quickly as possible with a good attitude.

Overview

19
19
years of professional experience

Work History

Senior Technical Support Engineer

Oracle (formerly Cerner)
08.2015 - Current
  • Main job function is to collaborate with different teams in the organization and communicate with the client to resolve critical issues regarding the EMR and minimize downtime
  • Maintained a calm and friendly demeanor with everyone I work with in order to smoothly troubleshoot and resolve issues
  • Used both front and and back end tools to investigate potential problems- including alarm systems, COPE reports, Linux, and running SQL queries to see backlogs or slowness

Information Management System

Xerox
10.2012 - 08.2015
  • Replaced and fixed physical computer equipment and hardware for the site.
  • Troubleshot software issues including problems with Microsoft Office and assisted with a Windows 7 upgrade for the site.
  • Created a wiki of common problems and resolutions that we experienced on site, which was determined by going through our ticketing system and filtering what our users were most reporting

Assistant Manager

Walgreens
01.2006 - 08.2011
  • Supervised and delegated a crew of between 5 to 7 people to maintain coverage in the store for security, to run the different departments, and keep the store clean
  • Responsible for organizing and submitting opening and closing financial paperwork, which included store revenue, items sold, and employee performance on key indicators

Education

Bachelor of Science - Management

University of Northern Colorado
Greeley, CO
12-2005

Skills

  • Application support
  • Telecommunications
  • Troubleshooting and diagnosis
  • Customer support
  • Linux
  • Microsoft Office

Timeline

Senior Technical Support Engineer

Oracle (formerly Cerner)
08.2015 - Current

Information Management System

Xerox
10.2012 - 08.2015

Assistant Manager

Walgreens
01.2006 - 08.2011

Bachelor of Science - Management

University of Northern Colorado

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Caitlin Milroy