Caitlin Moore
Panama City,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring thirteen years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Medical Office Administrative Assistant
Ascension Sacred Heart Medical Group
02.2019 - Current
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
Front Office Supervisor
Tennessee Retina
05.2015 - 01.2018
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
Medical Office Receptionist
Tennessee Retina
06.2011 - 05.2015
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
Education
Master of Education - Education
Lipscomb University
Nashville, TN12.2013
Bachelor of Arts - Theology And Ministry
Lipscomb University
Nashville, TN05.2010
Skills
- Strong attention to detail
- HIPAA Compliance Understanding
- Problem-Solving
- Professional telephone etiquette
- Administrative support experience
- Insurance Verification Proficiency
- Medical Office Software Usage
- Patient Confidentiality Maintenance
- Patient Scheduling Management
- Healthcare Billing Knowledge
Certification
Timeline
Medical Office Administrative Assistant
Ascension Sacred Heart Medical Group
02.2019 - Current
Front Office Supervisor
Tennessee Retina
05.2015 - 01.2018
Medical Office Receptionist
Tennessee Retina
06.2011 - 05.2015
Master of Education - Education
Lipscomb University
Bachelor of Arts - Theology And Ministry
Lipscomb University
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