Caitlin Moore
Frisco,TX
Summary
Dynamic professional known for exceptional productivity and rapid task execution in fast-paced environments. Expertise in customer service, inventory management, and sales strategies supports a proven track record of enhancing guest experiences and operational efficiency. Strong communication and time management skills drive successful collaboration with teams to achieve service goals.
Overview
9
9
years of professional experience
Work History
Beverage Cart & Bar Operations Specialist
Royal Oaks Country Club
Dallas, TX
04.2025 - Current
- Recognized with an award within the first month of employment for a creative, high-impact idea presented to the COO- demonstrating initiative, strategic thinking, and the ability to contribute meaningfully from day one.
- Cultivated exceptional rapport with club members, leadership, and staff, resulting in frequent direct member requests and positive feedback- known as a “go-to” team member for creating a welcoming, elevated guest experience.
- Selected to support special events and VIP tournaments, including high-revenue member gatherings and executive-level functions, where strong communication and professionalism were essential.
- Contributed to record-setting member satisfaction scores through personalized service, proactive problem-solving, and a deep understanding of member preferences and expectations.
- Known for boosting team morale and strengthening workplace culture, fostering collaboration and positivity among cross-departmental staff.
- Oversaw all aspects of bar operations, including cocktail program development, inventory management, regulatory compliance, and trend-informed menu innovation, while ensuring a clean and organized environment and consistently delivering exceptional service in a high-volume setting, earning a reputation among members and reciprocal club guests for providing a standout beverage cart experience.
Brand Manager
Tapaholic
Frisco, TX
05.2024 - Current
- Developed brand strategies to enhance market presence and consumer engagement.
- Planned, developed, and led negotiation of key business partnerships.
- Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
- Maintained up-to-date knowledge of industry trends so that changes can be incorporated into branding activities accordingly.
- Monitored online conversations about the brand across various channels, social media platforms and forums.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Coordinated community events to promote brand awareness and customer loyalty.
- Oversaw daily operations of the business and provided guidance when needed.
- Identified and recruited staff members, including managers and sales personnel.
- Determined pricing for products or services based on costs and competition.
Administrative Assistant
Avery Consulting Group
Frisco, USA
06.2016 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Conducted research on various topics as requested by management.
Cashier
Market Street
Frisco, USA
01.2018 - 01.2022
- Managed and mentored by Store Director
- Cross trained for Guest Services, Street Side and Self Check-out attendant
- Regular recipient of Smile Awards for Outstanding Customer Service & Work Performance
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TXSkills
- Effective Communication Skills
- Problem-Solving Expertise
- Team Leadership Experience
- Multitasking Proficiency in Project Delivery
- Effective Self-Management Skills
- Positive and cheerful disposition
- Social media management
- Customer Conflict Resolution
Timeline
Beverage Cart & Bar Operations Specialist
Royal Oaks Country Club
04.2025 - Current
Brand Manager
Tapaholic
05.2024 - Current
Cashier
Market Street
01.2018 - 01.2022
Administrative Assistant
Avery Consulting Group
06.2016 - Current
Bachelor of Arts - Advertising
Texas Tech University