Caitlin Morey
Bunker Hill,USA
Summary
Recent graduate with foundational knowledge in Criminal Justice and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
Stay at Home Mom /Homemaker Aide
Self Employed
11.2022 - Current
- Provided personalized care and support to individuals, enhancing daily living activities.
- Assisted in meal preparation, ensuring nutritional needs were met for diverse dietary requirements.
- Organized and maintained household environments, promoting safety and cleanliness standards.
- Developed and implemented engaging activities to stimulate cognitive and physical abilities.
- Communicated effectively with family members regarding client needs and progress updates.
- Monitored medication schedules, ensuring adherence to prescribed health plans consistently.
- Collaborated with healthcare professionals to address client concerns and improve service quality.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Provided companionship and emotional support to enhance mood and quality of life.
- Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
- Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.
Records Representative
Paskiewicz Records Retrieval
06.2022 - 01.2023
- 855-595-3577
- Coordinated records requests, facilitating timely responses to client inquiries and improving customer satisfaction.
- Managed documentation processes, ensuring accuracy and compliance with legal standards.
- Developed standard operating procedures for record retrieval, streamlining workflows and minimizing errors.
- Conducted audits of records systems, identifying areas for improvement and implementing corrective actions.
- Analyzed data trends in records usage, providing insights for strategic decision-making regarding resource allocation.
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Maintained and updated records through dedicated digital database.
Service Advisor
Federico Kia
04.2022 - 06.2022
- 618-216-8080
- Facilitated customer interactions to identify automotive service needs and provide recommendations.
- Advised customers on maintenance services, enhancing their understanding of vehicle performance.
- Managed service write-ups and repair orders accurately to streamline workflow processes.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
Diesel Service Writer
Tri County Diesel
06.2021 - 04.2022
- 618-433-1951
- Collaborated with technicians to diagnose and resolve customer service requests efficiently.
- Managed service documentation using proprietary software systems for tracking repairs and updates.
- Assisted customers in understanding repair processes, fostering strong relationships through effective communication.
- Coordinated scheduling of service appointments, optimizing technician resources and reducing wait times.
- Led initiatives to streamline workflows, resulting in improved turnaround times for customer repairs.
- Analyzed customer feedback to identify areas for improvement in service delivery and overall satisfaction.
- Developed process improvements that increased accuracy in service estimates and reduced operational errors.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
Public Safety / Security Officer
Lindenwood University
10.2020 - 06.2021
- 636-262-4622
- Monitored campus premises to ensure safety and security of students, staff, and visitors.
- Responded to incidents promptly, conducting thorough investigations and documentation of events.
- Collaborated with local law enforcement to enforce policies and resolve security issues effectively.
- Trained and mentored new security personnel on protocols and emergency procedures.
- Implemented enhanced surveillance measures to improve response times and incident reporting accuracy.
- Conducted regular safety inspections of facilities, identifying potential hazards and recommending improvements.
- Developed and maintained positive relationships with campus community to foster a safe environment.
- Led emergency preparedness drills, ensuring staff readiness for various crisis scenarios.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service
3D Vapor
08.2020 - 01.2021
- 618-251-9722
- Enhanced store reputation with excellent customer service and professional demeanor.
- Implemented customer service best practices, raising standard of support provided.
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
Public Safety / Security Officer
Lindenwood University
09.2019 - 10.2020
- 309-397-0973
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Administrative Assistant – Sales Associate
Rose Optical
07.2017 - 09.2019
- 618-466-8787
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
Crew Trainer
McDonald's Restaurant
01.2016 - 07.2017
- 618-377-2216
- Trained new crew members on operational procedures and customer service standards.
- Monitored daily operations to ensure compliance with health and safety regulations.
- Implemented best practices in food preparation, reducing waste and increasing quality.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Waitress and Trainer
Village Drive-In Restaurant
04.2014 - 06.2016
- 618-585-3113
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery, enhancing overall restaurant efficiency.
- Trained new staff on menu items, service protocols, and customer interaction techniques.
- Collaborated with kitchen staff to facilitate smooth operations during peak hours.
- Resolved customer complaints professionally, maintaining high satisfaction levels.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Assisted in inventory management through tracking supplies and reporting shortages promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Arts - Criminal Justice
Lewis And Clark Community College
Godfrey, Illinois12.2018
Bachelor of Science - Criminal Justice
Southern Illinois University Edwardsville
Edwardsville, Illinois12.2020
High School Diploma -
Bunker Hill High School
Bunker Hill, Illinois05.2016
Skills
- Adaptive problem solving
- Compassionate caregiving
- Safety awareness
- Childcare experience
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Basic life support
- Reliability
- Excellent communication
- Valid Driver's license
Timeline
Stay at Home Mom /Homemaker Aide
Self Employed
11.2022 - Current
Records Representative
Paskiewicz Records Retrieval
06.2022 - 01.2023
Service Advisor
Federico Kia
04.2022 - 06.2022
Diesel Service Writer
Tri County Diesel
06.2021 - 04.2022
Public Safety / Security Officer
Lindenwood University
10.2020 - 06.2021
Customer Service
3D Vapor
08.2020 - 01.2021
Public Safety / Security Officer
Lindenwood University
09.2019 - 10.2020
Administrative Assistant – Sales Associate
Rose Optical
07.2017 - 09.2019
Crew Trainer
McDonald's Restaurant
01.2016 - 07.2017
Waitress and Trainer
Village Drive-In Restaurant
04.2014 - 06.2016
Associate of Arts - Criminal Justice
Lewis And Clark Community College
Bachelor of Science - Criminal Justice
Southern Illinois University Edwardsville
High School Diploma -
Bunker Hill High School
Strengths
- Strong Communication Skills
- Detail Oriented
- Impeccable Organization Skills
- Time Management
- Reliable
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