Caitlin Morton
Muskogee,OK
Summary
Experienced healthcare access professional with a proven track record of ensuring seamless patient admissions and registration processes. Collaborative team player who consistently achieves organizational goals and adapts to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment. Known for maintaining high standards and delivering results. A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Cherokee Nation
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
Manager
Factory Connection
11.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Rural Carrier Associate
Post Office USPS
02.2020 - 11.2020
- I delivered mail and Packages, i help others on their routes and casing
- I knew all 9 routes within 8 months of being employed
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
3rd Key Holder Manager
Factory Connection
01.2019 - 02.2020
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
Team Member
Walls Bargain Center
09.2018 - 01.2019
- Cashiering, Condensing, helping customers, putting out merchandise
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
3rd Key Holder
Factory Connection
09.2017 - 09.2018
- Organizing, helping customers, putting out inventory
- Register training, opening & closing, and working alone a lot
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
Education
Associate - Sociology/Psychology
Connors State College
Muskogee, OK05-2020
High school or equivalent -
Muskogee High School
Muskogee, OK05.2017
Skills
- Customer Service
- Key Holder
- Training
- Cash Handling
- Microsoft Office
- Social Work
- Microsoft Word
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- Strong empathy
- Problem-Solving
- Team Collaboration
- Quality Assurance
- Microsoft Excel
- Organizational Skills
- Sales
- Microsoft Powerpoint
- Cashiering
- Data Entry
- Communication Skills
- Flexible Schedule
- Patient Education
- Registration and Scheduling
Additional Information
Great with computers - 5 years including college level computers, Well trained on Word, Excel, and PowerPoint, spreadsheets.
Willingtorelocate
- Wagoner, OK
- Fort Gibson, OK
- Okay, OK
Personal Information
Authorized To Work: US
Timeline
Patient Access Representative
Cherokee Nation
03.2023 - Current
Manager
Factory Connection
11.2020 - 03.2023
Rural Carrier Associate
Post Office USPS
02.2020 - 11.2020
3rd Key Holder Manager
Factory Connection
01.2019 - 02.2020
Team Member
Walls Bargain Center
09.2018 - 01.2019
3rd Key Holder
Factory Connection
09.2017 - 09.2018
High school or equivalent -
Muskogee High School
Associate - Sociology/Psychology
Connors State College
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