Caitlin Murnane
Charleston,SC
Summary
Detail-oriented and dedicated dental billing specialist with over 6 years of experience in managing insurance claims, patient accounts, and office workflows. Proven track record in resolving claim denials and appeals, resulting in increased reimbursement rates and efficient financial operations. Proficient in interpreting ADA codes and adhering to HIPAA compliance standards while maintaining meticulous financial records. Exceptional communicator skilled in educating patients on insurance coverage and financial responsibilities, fostering informed decision-making. Demonstrated ability to manage multiple priorities, optimize scheduling, and ensure operational efficiency in fast-paced environments. Committed to delivering outstanding patient service and financial management to support optimal practice performance.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Acuity Dental
07.2024 - Current
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Collaborated with the dental team to enhance patient treatment planning and coordination, resulting in a measurable increase in treatment sales
- Verified insurance coverage and benefits for patients, ensuring accurate and timely processing of claims.
- Facilitated financing options for patients through CareCredit and Sunbit, improving access to necessary dental care.
- Developed expertise in Medicaid policies, assisting patients with understanding their coverage and options.
- Demonstrated proficiency in Eaglesoft software for managing patient records and scheduling, enhancing office efficiency.
- Engaged in problem-solving to address patient concerns and streamline processes, contributing to a positive patient experience.
- Delivered personalized treatment plans to patients with a focus on empathy and understanding, ensuring they felt supported throughout their dental journey.
Billing Coordinator
Pleasant Family Dentistry
10.2023 - 04.2024
- Managed all aspects of dental billing processes, including coding, submitting claims, and following up on outstanding payments to ensure timely reimbursement
- Worked closely with insurance companies to resolve claim denials, appeals, and discrepancies, resulting in increased reimbursement rates
- Maintained detailed and organized financial records, ensuring compliance with laws and regulations related to billing and patient confidentiality
- Processed and verified patient insurance information to ensure accurate billing and timely payments
- Educated patients on their insurance coverage and financial responsibilities for future and completed dental treatment
- Familiarity/memorization of ADA codes
- Ensure bank accounts are balancing daily
- Researched and resolved billing discrepancies to enable accurate billing.
- Audited and corrected billing and posting documents for accuracy.
- Making correct adjustments according to EOBs on patient accounts
Insurance Coordinator
Cypress Family Dental
04.2022 - 09.2023
- Scheduled appointments and maintained office workflow to ensure operational efficiency
- Managed patient check-ins and check-outs while meticulously verifying insurance details
- Posted insurance payments accurately and interpreted Explanation of Benefits (EOBs) with precision
- Initiated collection calls and managed patient accounts, adhering to established protocols
- Maintained strict adherence to Health Insurance Portability and Accountability Act (HIPAA) compliance standards
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
Patient Coordinator
Optum Dental
07.2021 - 12.2021
- Acted as a primary point of contact for patients, addressing inquiries and concerns regarding insurance coverage with professionalism and empathy
- Presented comprehensive treatment plans to patients, fostering clear communication and informed decision-making
- Conducted precise adjustments in patient ledgers and meticulously recorded insurance payments, maintaining meticulous records
- Demonstrated familiarity with ADA codes and consistently applied them to maintain compliance and accuracy in documentation
- Scheduled appointments and maintained optimal flow in the daily schedule to ensure efficiency
Treatment Coordinator
Annandale Smiles
03.2020 - 06.2021
- Scheduled appointments, ensuring optimal utilization of dental provider schedules and efficient patient flow
- Corresponded with neighboring dental offices to facilitate referrals and coordinate patient care
- Obtained and accurately entered insurance information into Dentrix, streamlining billing processes and minimizing errors
- Consistently collected thousands of dollars daily, demonstrating strong financial management skills and attention to detail
- Presented and coordinated over $70,000 worth of treatment monthly
- Effectively communicated treatment plans and addressed patient inquiries and concerns regarding insurance coverage
Patient Coordinator
Williams and Patterson Family Dentistry
10.2016 - 12.2017
- Acted as the primary point of contact for all patients, delivering exceptional service both in-person and over the phone
- Efficiently managed the schedules of doctors and hygienists, handling scheduling adjustments and ensuring thorough follow-up with patients
- Conducted the collection of patient balances and copayments within the office, demonstrating strong financial acumen
- Engaged in professional correspondence with patients and other dental offices via email and telephone, fostering effective communication channels
Education
Completed 30 Credits - Social Work
Virginia Commonwealth University
Richmond, Virginia09.2016
High School Diploma -
Thomas A. Edison High School
Alexandria, Virginia06.2015
Skills
- Proficient in Dentrix
- Proficient in EagleSoft
- Familiarity with ADA codes
- HIPPA compliant
- Attention to Detail
- Adaptability
- Accounts Receivable
- 73 WPM
- Claims resolution
Languages
Spanish
Limited Working
Timeline
Treatment Coordinator
Acuity Dental
07.2024 - Current
Billing Coordinator
Pleasant Family Dentistry
10.2023 - 04.2024
Insurance Coordinator
Cypress Family Dental
04.2022 - 09.2023
Patient Coordinator
Optum Dental
07.2021 - 12.2021
Treatment Coordinator
Annandale Smiles
03.2020 - 06.2021
Patient Coordinator
Williams and Patterson Family Dentistry
10.2016 - 12.2017
Completed 30 Credits - Social Work
Virginia Commonwealth University
High School Diploma -
Thomas A. Edison High School
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