Caitlin Nachtman
Cincinnati,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Southwest Endodontics & Periodontics
09.2025 - Current
- Coordinated patient treatment plans and scheduled appointments to optimize provider workflow.
- Developed patient education materials to enhance understanding of procedures and care options.
- Managed insurance verification processes, ensuring accurate billing and coverage information.
- Collaborated with dental professionals to streamline referral processes and improve communication.
- Monitored treatment outcomes, identifying areas for improvement in clinical practices and patient care.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
Administrative Assistant/Front Desk Receptionist
Anderson Dental Care
02.2022 - 06.2025
- Answered approximately 50 telephone calls daily to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients while maintaining a full schedule with approximately 50 patients daily.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Understood dental terminology and insurance breakdowns to communicate effectively with patients
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Run weekly and monthly reports
Carrier Services Associate II, Team Lead
Total Quality Logistics LLC
07.2018 - 02.2022
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized customer interactions by promptly identifying needs and wants.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gather data and create reports for executives
- Leadership development and one on ones. Consistently met with team members regularly to stay in tune with their development and goals.
- Helped manage customer relations and customer service through daily communication and interaction.
- Managed over 8,000 inbound calls and 600 emails daily - Personally taking anywhere from 100-300 calls per day and processing 50-100 email requests.
- Conduct interviews with candidates and provide feedback for recruiters
- Track attendance and performance and conducted follow up conversations to help team members be successful
Carrier Contracts Associate
Total Quality Logistics LLC
02.2016 - 07.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered approximately 100 customer telephone calls and 100 internal emails daily promptly to maintain smooth operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed legal contracts and input data into internal database.
- Made outbound calls to insurance companies to verify proper insurance requirements.
Server
Skyline Chili
07.2013 - 07.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Dental Assistant Certificate - Dental Assisting
Ross Medical Education Center
Cincinnati, OH12.2015
High School Diploma -
Felicity Franklin High School
Felicity, OH05.2015
Skills
- Planning and Coordination
- Customer Service
- Time Management
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
Timeline
Treatment Coordinator
Southwest Endodontics & Periodontics
09.2025 - Current
Administrative Assistant/Front Desk Receptionist
Anderson Dental Care
02.2022 - 06.2025
Carrier Services Associate II, Team Lead
Total Quality Logistics LLC
07.2018 - 02.2022
Carrier Contracts Associate
Total Quality Logistics LLC
02.2016 - 07.2018
Server
Skyline Chili
07.2013 - 07.2016
Dental Assistant Certificate - Dental Assisting
Ross Medical Education Center
High School Diploma -
Felicity Franklin High School