Caitlin Nance
Fayetteville,NC
Summary
Dedicated and results-driven project management professional with extensive experience in healthcare operations and IT project management within the US Army. Proven track record in optimizing operations, implementing Agile and Six Sigma methodologies, and leading cross-functional teams to achieve project goals. Demonstrated expertise in data management, process optimization, and client relationship building. Recognized for enhancing operational efficiency, improving patient outcomes, and delivering projects on time and within budget. Holds a diverse range of certifications in project management, Agile methodologies, and Six Sigma. Committed to leveraging expertise to drive organizational success and growth.
Overview
7
7
years of professional experience
16
16
Certification
Work History
Healthcare Specialist (68W)
20th Special Forces Group (Airborne) - ANG
Camp Blanding, FL
01.2023 - Current
- Spearheaded the development and implementation of comprehensive medical training programs, ensuring the highest standards of care and safety.
- Collaborated with a multidisciplinary team of medical professionals to provide specialized healthcare services to military personnel.
- Conducted regular training sessions, workshops, and seminars to keep the team updated with the latest medical practices and techniques.
- Managed medical supplies and equipment, ensuring timely procurement and maintenance.
- Played a pivotal role in emergency medical response, providing critical care and support during high-pressure situations.
- Actively participated in medical missions, providing healthcare services in challenging environments.
- Continuously liaised with higher-ups and other units to ensure seamless medical operations and coordination.
Paramedic
MedEx Medical Transport
Fayetteville, NC
05.2023 - Current
- Delivered high-quality emergency medical care to patients during transport, ensuring their safety and well-being.
- Collaborated with a team of EMTs and other medical professionals to provide efficient and timely medical interventions.
- Utilized advanced life support equipment and techniques to stabilize patients in critical conditions.
- Responded to emergency calls promptly, assessing the medical needs of patients and determining the appropriate course of action.
- Maintained accurate and detailed patient care reports, ensuring all documentation meets regulatory and company standards.
- Participated in continuous training and professional development sessions to stay updated with the latest medical practices and protocols.
- Managed and maintained medical equipment and supplies, ensuring readiness for all emergency situations.
- Liaised with hospital staff to ensure smooth patient handovers and provide detailed medical histories.
Data Operations Manager
US Army
Fort Bragg, NC
01.2017 - 01.2023
- Adhered to strict data confidentiality policies to prevent information leakage.
- Used data input interface to transcribe information from physical source documents into databases.
- Utilized Agile methodologies to optimize data entry processes, reducing data entry errors by 50%.
- Implemented Kanban and Scrum methodologies to streamline the data management process, resulting in a 25% increase in data entry efficiency.
- Successfully managed a team of 10 data entry clerks, improving their productivity by 40% and reducing data entry turnaround time by 30%.
- Demonstrated expertise in Six Sigma methodology, ensuring high levels of accuracy and quality in data entry, leading to a 95% accuracy rate.
- Created a digital tracking system that recorded over 300,000 vaccinations.
- Provided valuable insights and data analysis reports to the vaccination site management team using a combination of Sprint and Kanban presentations, resulting in preventative action for potential future complications.
- Trained other departments on the data entry process using PowerPoint and live demonstrations to help push the vaccination process to other clinics with 90% success.
Healthcare Operations Director
US Army
Fort Bragg, NC
01.2017 - 01.2023
- Spearheaded the implementation of Agile methodologies in healthcare operations, leading to a 30% reduction in costs and a 25% increase in efficiency.
- Utilized Scrum methodology to manage multiple projects simultaneously, ensuring timely completion of projects while maintaining high-quality healthcare services.
- Implemented Kanban methodology to optimize the management of healthcare supplies and equipment, resulting in a 20% reduction in waste and a 15% increase in inventory accuracy.
- Provided expert guidance and leadership to healthcare personnel, fostering a culture of continuous improvement and driving a 40% increase in employee satisfaction.
- Successfully managed and coordinated healthcare operations across 6 different Army Brigades, ensuring compliance with regulatory standards and providing high-quality healthcare services to over 10,000 patients resulting in medical readiness going from 10% to 90% in less than 6 months.
- Provided expert training and supervision to healthcare personnel, improving their performance and productivity by 50%.
- Demonstrated Six Sigma methodology to ensure high levels of accuracy and quality in healthcare services, leading to a 95% accuracy rate in healthcare reviews and a 90% accuracy rate in diagnostic testing.
Healthcare Specialist (68W)
US Army
Fort Bragg, NC
01.2017 - 01.2023
- Provided critical care to over 100 patients, including wound care, triage, and emergency medical treatment, resulting in a 95% recovery rate.
- Developed and implemented Agile methodologies to improve efficiency in patient care, resulting in a 20% decrease in wait times and a 30% increase in patient satisfaction.
- Trained and supervised a team of 50 medical personnel, resulting in a 100% increase in team productivity and an 80% decrease in medical errors.
- Completed one overseas mission, providing medical support to over 1000 soldiers and civilians in high-pressure environments.
- Demonstrated exceptional communication skills in managing patient expectations and collaborating with healthcare professionals, resulting in a 90% satisfaction rating from patients and colleagues.
- Utilized Kanban and Scrum methodologies to manage inventory and equipment, leading to a 40% reduction in response times and 70% increase in efficiency.
- Maintained a well-stocked inventory and properly functioning equipment, ensuring compliance with regulatory standards and patient safety.
Education
Bachelor of Arts - Law & Policy: Business & Strategic Intelligence
Liberty University
Lynchburg, VA06.2024
Associate of Science - Emergency Medical Management
Fayetteville Technical Community College
Fayetteville, NC01.2023
Skills
- Content Management Expertise
- Quantitative Skills
- Improvement Plan Knowledge
- Leadership Training
- Human Relations
- Cross-Functional Communication
- Planning and Coordination
- Budgeting and Cost Control Strategies
- Staff Supervision
- Project Planning
Certification
- Project Management Professional (PMP): Expected JUL/AUG '23
- Certified Kanban Project Manager
- Certified Kanban Expert
- Agile Coach Accredited Certification
- Scaled Scrum Expert Accredited Certification
- Accredited Program Manager Certification
- Scrum Product Owner Accredited Certification
- Scrum Master Accredited Certification
- Accredited Project Manager Certification
- Certified Six Sigma Black Belt
- NREMT-P
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Paramedic
MedEx Medical Transport
05.2023 - Current
Healthcare Specialist (68W)
20th Special Forces Group (Airborne) - ANG
01.2023 - Current
Data Operations Manager
US Army
01.2017 - 01.2023
Healthcare Operations Director
US Army
01.2017 - 01.2023
Healthcare Specialist (68W)
US Army
01.2017 - 01.2023
Bachelor of Arts - Law & Policy: Business & Strategic Intelligence
Liberty University
Associate of Science - Emergency Medical Management
Fayetteville Technical Community College
- Project Management Professional (PMP): Expected JUL/AUG '23
- Certified Kanban Project Manager
- Certified Kanban Expert
- Agile Coach Accredited Certification
- Scaled Scrum Expert Accredited Certification
- Accredited Program Manager Certification
- Scrum Product Owner Accredited Certification
- Scrum Master Accredited Certification
- Accredited Project Manager Certification
- Certified Six Sigma Black Belt
- NREMT-P
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