Caitlin Neal
Rockport,MA
Summary
Proven track record in enhancing enrollment rates and patient care at Pathways for Children, showcasing exceptional office administration and teamwork skills. Excelled in roles requiring confidentiality and customer service, significantly improving client relations and operational efficiency. Demonstrated ability to quickly adapt and thrive in fast-paced environments, contributing to organizational goals with a focus on achievement.
Overview
12
12
years of professional experience
Work History
Admissions Assistant
Pathways for Children
01.2018 - 02.2020
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Bolstered data-driven decision-making by generating reports on admissions metrics for review by senior leadership.
- Established positive relationships with applicants to facilitate a smooth transition from inquiry to enrollment.
- Facilitated positive interactions between prospective students and faculty members during on-campus visits, fostering strong connections within the school community.
- Coordinated interview schedules and logistics for efficient candidate evaluation processes.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Developed and maintained business relationships with referring agencies to increase business opportunities.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained accurate applicant records, enabling efficient retrieval and analysis.
- Collaborated with other departments to ensure seamless integration of new students into the school community.
- Actively participated in professional development opportunities, staying current on best practices within higher education admissions workspaces.
Health Assistant
Pathways for Children
01.2016 - 01.2018
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Promoted a culture of safety within the healthcare facility by consistently applying best practices in all tasks performed.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
- Reduced the incidence of preventable complications by assisting with routine health screenings and assessments.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained an organized supply inventory system, reducing waste while ensuring adequate stock levels for necessary supplies.
- Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
- Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual''s needs.
- Facilitated communication between patients and various departments and staff.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Ensured continuity of care by maintaining thorough records of patient interactions, interventions, and outcomes.
- Assisted with diagnostic procedures, ensuring timely results and accurate diagnosis.
Bank Teller
First Ipswich Bank
01.2016 - 01.2018
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Front Desk Receptionist
Pathways for Children
04.2011 - 01.2018
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Provided basic technical support for front office equipment, minimizing downtime.
Head Start Teacher's Assistant
Pathways for Children
04.2011 - 01.2018
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Enhanced parent-teacher communication by maintaining open lines of communication via newsletters, conferences, and progress reports.
- Increased student participation by implementing interactive and hands-on learning activities.
- Collaborated with fellow educators to create an engaging, inclusive educational environment for all students.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teacher prepare instructional material and displays.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
Waitress
Ellen's Harbor Side
05.2008 - 10.2010
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
Rockport High School
Rockport, MA06-2010
Skills
- Office administration
- Microsoft office
- Sales experience
- Academic advising
- Confidentiality
- Customer and client relations
- Bookkeeping
- Fast learner
- Teamwork
- Customer service
Timeline
Admissions Assistant
Pathways for Children
01.2018 - 02.2020
Health Assistant
Pathways for Children
01.2016 - 01.2018
Bank Teller
First Ipswich Bank
01.2016 - 01.2018
Front Desk Receptionist
Pathways for Children
04.2011 - 01.2018
Head Start Teacher's Assistant
Pathways for Children
04.2011 - 01.2018
Waitress
Ellen's Harbor Side
05.2008 - 10.2010
High School Diploma -
Rockport High School
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