Caitlin O'Carroll
Server
Tempe,AZ
Summary
Highly efficient with customer service and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
Certification
2
2
year of professional experience
Work History
Backserver/Busser
Blanco Cocina + Cantina
12.2024 - Current
- Assisted servers in delivering food and beverages to tables, ensuring prompt and efficient service
- Maintained cleanliness of dining area by promptly clearing tables, resetting utensils, and cleaning spills
Prepared dining area for service by setting up tables with linens, silverware, glassware, and condiments - Assisted in the setup and breakdown of private events, ensuring smooth execution
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Communicated effectively with team members to ensure seamless coordination between front-of-house and back-of-house operations
- Worked efficiently under pressure in a fast-paced restaurant environment
- Assisted servers in providing exceptional customer service by promptly delivering food and beverages to tables
- Maintained cleanliness and organization of dining area, ensuring a pleasant atmosphere for guests
Efficiently refilled water glasses and replenished condiments as needed throughout the meal - Worked closely with team members to ensure smooth operation during busy shifts
Collaborated with fellow server assistants to maintain an efficient workflow throughout the restaurant
Improved table turnover rate with swift bussing of dishes and efficient resetting of dining areas. - Ensured adherence to restaurant standards by following proper food handling procedures and maintaining cleanliness at all times.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
- Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
- Maintained a clean dining environment for guests through efficient table clearing and resetting tasks.
Server
Breakfast Kitchen Bar
03.2025 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Food Runner/Expo
Breakfast Kitchen Bar
03.2025 - 06.2025
- Efficiently communicated food orders from the kitchen to the appropriate servers, ensuring accurate and timely delivery
- Collaborated with kitchen staff to ensure all dishes were properly prepared and presented before being served to guests
- Effectively managed multiple orders simultaneously during busy periods, prioritizing tasks based on urgency
- Coordinated with servers to ensure that each table received their correct food orders promptly
- Worked closely with the expo team to maintain smooth communication flow between the kitchen and dining area
- Demonstrated strong attention to detail when checking food items for accuracy before delivering them to customers' tables
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Hostess
Breakfast Kitchen Bar
03.2025 - 06.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
Education
Bachelor of Science - Biology
Paradise Valley Community College
Phoenix, AZ05.2028
High school diploma -
Accelerated Learning Center
06.2020
Skills
- POS System
- Cash handling
- Efficient multitasking
- Food Service
- Food Safety
- Guest engagement
- Positive Attitude
- Collaboration and Teamwork
- Communication skills
- Following Instructions
- Strong work ethic
- Exceptional customer service
Certification
- Phoenix Bartending School Graduate
- Arizona Title 4 Alcohol Server Certification, Phoenix Bartending School
- Food Handler Certification
- First Aid Certification
- CPR Certification
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteTimeline
Server
Breakfast Kitchen Bar
03.2025 - 06.2025
Food Runner/Expo
Breakfast Kitchen Bar
03.2025 - 06.2025
Hostess
Breakfast Kitchen Bar
03.2025 - 06.2025
Backserver/Busser
Blanco Cocina + Cantina
12.2024 - Current
Bachelor of Science - Biology
Paradise Valley Community College
High school diploma -
Accelerated Learning Center
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