Caitlin Odasz
Santa Rosa,CA
Summary
Results-driven and well-versed in Customer Service and Operations Management. Excellent communication and conflict-management skills while maintaining a professional Can Do Attitude.
Pursuing new professional challenges and opportunities for advancement with 20 years of customer service focused on exceeding goals.
Overview
21
21
years of professional experience
Work History
Field Operations Supervisor
SAS Advantage Solutions
2022.07 - 2023.08
- Recruitment and Retention of Trainers, Team Leads and Merchandisers through Training.
- Provide and Implement Training to Teams on safety, task prioritization and project management.
- Planned and oversaw Team Operations of 20-30 Team Leads, 100-250 Merchandisers and 150 Stores.
- Maintained optimal levels of Client Satisfaction through effective communication and conducting scheduled and impromptu visits and evaluations to assess work performance with follow up.
- Met with Senior Management to determine needs and develop strategies to implement and maintain productivity of Teams and Client Satisfaction.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Team Lead
RMSI/TNG/ SAS Advantage Solutions
2018.03 - 2022.07
- Trained and coached Team of 10-15 by relaying information on company expectations, procedures, safety requirements, techniques necessary to complete task, while by leading by example using Teach, Test, Trust and Test again method.
- Minimized resource and time losses by addressing employee or production issue directly.
Store Manager
Fallas National Stores
2016.03 - 2018.04
- Managed inventory control, cash control, bank deposits, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions maintaining proper inventory levels.
- Maintained organized backroom to facilitate effective ordering and stock rotation.
- Completed hiring, training and mentoring new staff members.
Dementia Caregiver
Mervyn Covey MD
2015.10 - 2018.02
- Built strong relationships with client and Medical Team to deliver emotional support and companionship.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance of dressing, grooming, meal preparation, and administering medications as prescribed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Store Manager
Annas Linens
2010.08 - 2015.06
- Managed inventory control, cash control, bank deposits, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed Visual Merchandising through Sales and tracking KPIs.
Store Manager
The Body Shop
2002.11 - 2010.06
Education
High School Diploma -
Aragon High School
San Mateo, CA06.2005
Skills
- Operations Management
- Strategic Planning
- Inventory Tracking
- KPI Tracking
- Customer Relationship Development
Timeline
Field Operations Supervisor
SAS Advantage Solutions
2022.07 - 2023.08
Team Lead
RMSI/TNG/ SAS Advantage Solutions
2018.03 - 2022.07
Store Manager
Fallas National Stores
2016.03 - 2018.04
Dementia Caregiver
Mervyn Covey MD
2015.10 - 2018.02
Store Manager
Annas Linens
2010.08 - 2015.06
Store Manager
The Body Shop
2002.11 - 2010.06
High School Diploma -
Aragon High School
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