Summary
Overview
Work History
Education
Skills
Certification
Medical Qualifications
Timeline
Generic

Caitlin Olivencia

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Primary Care Office
11.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Intake Specialist

Chrysalis Health
01.2021 - 04.2022
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.

Medical Assistant

Carespot
01.2018 - 12.2018
  • Front offices duties, checking in patients
  • Back office duties, taking vitals, drawing blood, drug testing

Medical Assistant

Rheumatology Center Inc
10.2017 - 10.2018
  • Welcomed patients and assisted with administrative duties
  • Performed nerve conduction testing and lab collections
  • Prepared patients for infusions
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.

Cashier/Locator

Saks Off Fifth
01.2015 - 12.2017
  • Assisted customers in their shopping experience
  • Placed phone and online orders
  • Opened and closed cash registers

Medical Assistant (180 Hours Externship)

Broward Urology
09.2017 - 10.2017
  • Greeted patients, obtained and documented vitals
  • Performed bladder scans and urinalysis
  • Maintained sanitation and cleanliness of exam room

Head Cashier

Lowes
01.2014 - 12.2016
  • Supervise cash control operations; reconcile cash count with sales figure
  • Assist with training and supervision of cashiers
  • Assist customers; answer informational inquiries

Education

MEDICAL ASSISTANT TECHNICIAN DIPLOMA -

FLORIDA CAREER COLLEGE
PEMBROKE PINES, FL
01.2017

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • Procedure assistance
  • Compassionate
  • Phlebotomy techniques
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Laboratory specimen collection
  • Professionalism and ethics
  • Insurance verification
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • First aid
  • Sterilization techniques
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Complex Problem-solving
  • Fluent in spanish
  • Emergency response preparedness

Certification

  • Certified Medical Assistant, pending
  • BLS Certified
  • OSHA / HIPAA

Medical Qualifications

Appointment Scheduling/Rescheduling, Client File Maintenance, Finance, Marketing & Planning, HIPAA, Medical Front Office Procedures, Medical Office Financial Operations, Typing (Accurate 60 WPM), Anatomy & Physiology, Basic Microbiology, Basic Pharmacology, EKG, Laboratory Safety and Regulatory Guidelines, Medical Back Office Procedures, Medication Administration, Methods of Documentation, Patient Charting, Phlebotomy

Timeline

Medical Assistant

Primary Care Office
11.2023 - Current

Intake Specialist

Chrysalis Health
01.2021 - 04.2022

Medical Assistant

Carespot
01.2018 - 12.2018

Medical Assistant

Rheumatology Center Inc
10.2017 - 10.2018

Medical Assistant (180 Hours Externship)

Broward Urology
09.2017 - 10.2017

Cashier/Locator

Saks Off Fifth
01.2015 - 12.2017

Head Cashier

Lowes
01.2014 - 12.2016

MEDICAL ASSISTANT TECHNICIAN DIPLOMA -

FLORIDA CAREER COLLEGE
Caitlin Olivencia