Caitlin Ortega

• Communicate daily with parents regarding schedules, planning, and care coordination.
• Maintain detailed written records and ensure clear, consistent communication.

Provided child care for three-month-old baby girl, fostering a nurturing environment.

• Maintained detailed records of child’s meals, naps, and developmental progress.
• Performed light housekeeping tasks including laundry and meal preparation related to child care.
• Monitored playtime activities to ensure safety and well-being of children.
• Engaged children through storytelling and creative play activities.
• Communicated regularly with family regarding daily events and any concerns.
• Established trustful relationships with both family and child in care.

Doubled as an Administrative Assistant for a startup company while also nannying a 3, 4 and 6 year old.

• Managed families' insurance, home warranty, and medical records
• Coordinated travel arrangements for staff members when needed.
• Answered incoming calls from customers in a professional manner to address inquiries or complaints.
• Prepared agendas and made arrangements for meetings, conferences, teleconferences.
• Responded promptly to emails received from stakeholders both internally and externally.
• Maintained customer database by entering and updating contact information.
• Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.
• Managed productivity with well-coordinated scheduling, task prioritization and process streamlining.
• Composed correspondence, reports and meeting notes.
• Coordinated travel arrangements and completed expense reports for travel reimbursement.
• Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
• Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
• Responded quickly in emergency situations using sound judgment and problem solving skills.
• Took children on outings such as parks, library visits, sports events or educational trips.
• Assisted with bedtime routines such as bathing, changing clothes or reading stories.
• Prepared meals according to dietary needs of the family's children.
• Assisted with homeschool education.
• Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
• Monitored behavior of the children to enforce appropriate conduct standards set by parents.
• Meet with parents to discuss the action plan daily for heart/sin issues.

• Greeted visitors, assessed needs, and directed them to appropriate personnel.
• Provided comprehensive administrative support, including document copying, scanning, and filing.
• Organized office procedures by managing calendars, scheduling appointments, and preparing reports.
• Answered incoming calls professionally and routed callers to relevant personnel.
• Managed office supply inventory by tracking orders and maintaining adequate stock levels.
• Executed accurate data entry tasks into various computer systems.
• Maintained organized filing systems for paper documents and electronic files.

• Directed calls, answered inquiries, and took messages efficiently.
• Operated photocopiers, scanners, facsimile machines, and personal computers.
• Delivered messages and executed errands to support office operations.
• Maintained filing, inventory, and database systems using manual and computer methods.
• Sorted, copied, and filed records of office activities and business transactions.
• Communicated with customers, employees, and vendors to resolve inquiries and complaints.
• Typed, formatted, and edited correspondence and various documents.
• Developed organizational systems for confidential customer records and reports.