Caitlin Osborne
Valparaiso,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. I am a highly dependable, ethical and reliable leader. I am effective at building rapport with staff to foster smooth and effective department operations. Motivated professional offering proficiency in data entry combined with strong analytical and thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
Store Manager
Beyond Pink
06.2017 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Manage inventory control, cash control, and store opening and closing procedures.
- Complete point of sale opening and closing procedures.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organize special events such as seasonal sales promotions and charity events.
Medical Records Intern
Chicagoland Christian Village
03.2024 - 05.2024
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Facilitated seamless communication between departments by routing documents and correspondence as necessary.
- Contributed to efficient healthcare delivery by promptly responding to requests for medical records from authorized personnel.
- Enhanced overall efficiency by assisting with the organization and filing of medical documents.
- Streamlined patient admission processes by accurately entering demographic and insurance information into electronic health records.
- Leveraged problem-solving skills when addressing discrepancies in patient records, working diligently until resolved.
- Supported compliance efforts, researching regulatory requirements relevant to medical record retention policies and procedures.
- Demonstrated adaptability, quickly learning new software systems used within the facility for managing medical records efficiently.
Operations Manager
Serenity Salon And Spa
06.2015 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Front Desk Manager
Holiday Inn Express Hotel Suites
06.2013 - 04.2015
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Baker
Designer Desserts
08.2011 - 04.2013
- Produced consistently high-quality baked goods for customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
Education
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
Valparaiso, INBachelor of Science - Health Information Technology Management
DeVry University
Villa Park, IL08.2025
Associate of Applied Science - Registered Heath Information Technology
DeVry University
Villa Park, IL03.2024
Certified Coding Specialist - Medical Billing And Coding
DeVry University
Villa Park, IL12.2022
Certified Coding Associate - Medical Billing And Coding
DeVry University
Villa Park, IL01.2022
Certificate of Baking And Pastry Sciences - Baking And Pastry Arts
Art Institute of Indianapolis
Indianapolis, IN06.2012
Skills
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Excellent Customer Service
- Outstanding communication skills
- HIPAA Compliance
- Data Entry
- Understanding of Medical Terminology
- Records Management
- EMR / EHR
- Knowledge of all Microsoft Office Programs
- Filing systems expertise
Timeline
Medical Records Intern
Chicagoland Christian Village
03.2024 - 05.2024
Store Manager
Beyond Pink
06.2017 - Current
Operations Manager
Serenity Salon And Spa
06.2015 - 06.2017
Front Desk Manager
Holiday Inn Express Hotel Suites
06.2013 - 04.2015
Baker
Designer Desserts
08.2011 - 04.2013
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
Bachelor of Science - Health Information Technology Management
DeVry University
Associate of Applied Science - Registered Heath Information Technology
DeVry University
Certified Coding Specialist - Medical Billing And Coding
DeVry University
Certified Coding Associate - Medical Billing And Coding
DeVry University
Certificate of Baking And Pastry Sciences - Baking And Pastry Arts
Art Institute of Indianapolis
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