Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Caitlin O'Shea

Caitlin O'Shea

Austin,TX

Summary

Passionate and innovative Recruiter with 9+ years of experience executing recruitment initiatives and facilitating strategic partnerships using a data-forward, consultative approach. Specializes in Marketing, Creative (print and digital), Analytics, Product Design recruiting. Self-motivated, results-focused Talent Strategist and Advisor with an established track record of success in identifying, sourcing, and closing on top talent, with a special emphasis on building and maintaining meaningful relationships through empathy, compassion, and top-tier candidate experience. Finalist in Austin Advertising Federation's Big Wigs of 2020, Best Talent Agent.

Overview

11
11
years of professional experience

Work History

Freelance Recruiter

Self-employed
Austin, TX
08.2024 - Current
  • Freelance full-cycle recruiting and interview/hiring process advisor for various small-medium sized businesses located in Austin, LA, and Chicago.

Senior Recruiter (Corporate Recruiting)

Whole Foods Market Inc
Austin, TX
06.2021 - 07.2024
  • Primary full-cycle recruiter who supported all Creative, Marketing, Business Ops, Enterprise Analytics, and Office Team hiring initiatives for Global Support Offices (HQ and nationwide corporate offices). Secondary recruiter for Product, Tech, Accounting, and HR teams.
  • Completed Culture Champion certification, and participated in local job fairs and recruitment events for prospective hiring.
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.
  • Provided guidance to hiring managers on interviewing techniques and selection criteria.
  • Contributed ideas towards improving existing recruitment processes and procedures.
  • Crafted compelling job descriptions to attract qualified candidates.
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Coordinated with hiring teams throughout the selection process to ensure a smooth transition.
  • Assisted with the onboarding process for new hires.
  • Developed and implemented innovative recruiting strategies to attract diverse marketing, creative, and data science talent.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Acted as a brand ambassador, promoting the company's values and culture to potential candidates.

Sourcer/Senior Recruiter

T3 Advertising Agency (now Material+)
Austin, TX
11.2018 - 06.2021
  • Finalist in Austin Advertising Federation’s Big Wigs of 2020: Best Talent Agent
  • Hired as a Sourcer in November 2018; promoted to Senior Recruiter in November 2019.
  • Full life-cycle recruiter responsible for recruiting and sourcing both full-time and contract employees: conducted initial intake calls, QA, and assisted with building job descriptions, sourced, screened, coordinated interviews, facilitated post-interview debriefs, negotiated offers, pre-closed candidates, and provided in-depth information on benefits prior to extending offers.
  • Sourced, recruited, and hired 86 full-time employees between January 2019 and June 2021 (Note: we went on a full-time hiring freeze during the first approximately four months of the COVID shelter-in-place order).
  • Sourced, recruited, and hired 42 contractors between January 2019 and June 2021 (COVID resulted in an increase in contract needs in order to offset the hiring freeze).
  • Partnered with hiring managers to fill requisitions and build a pipeline of talented candidates, focusing on all departments and functions within the agency.
  • Worked closely with the Resourcing team, HR, and C-Suite to ensure that recruiting initiatives were in alignment with business needs.
  • Developed sourcing and hiring strategies for all open positions while prioritizing the business's most urgent needs by establishing ideal timelines based on signed SOWs and client work kick-off dates.
  • Responsible for recruiting all levels, ranging from entry/junior to VP/GM positions.
  • Successfully sourced, recruited, and hired employees across every department within the agency: Creative, Product Design and Design Research, Content Strategy, Connections (Media and Social), Marketing/Biz Development (Growth), Client Engagement, Program Management, Account Management (Delivery), Product Management, Technology, Marketing Intelligence and Analytics, Strategy, Loyalty and CRM, T3 Labs.
  • Provided market research to support candidate and geographic profiling to guide recruiting in various locations, as well as inform HR and Finance with data regarding compensation expectations in the market, in order to build a business case for re-evaluating established salary bands, the goal being to not lose top talent based on below-market or out-of-date compensation structure.
  • Performed 30-day check-ins for all new hires.
  • I attended career fairs (both in person and virtual) and facilitated Handshake meet-and-greets in order to pipeline entry-level candidates for internships and junior-level roles for the T3 and LRW teams.
  • Assisted in the onboarding of new third-party staffing vendors to assist in overflow support of freelance and contract hiring needs.
  • Worked closely with the VP of Operations and our CEO to learn and understand more about the business (budgets, financials, margins, revenue vs. team cost, etc.) in order to learn the business from an operations and financial point of view.
  • Provided weekly Friday update emails to hiring managers, consisting of the most recent activity, the current status of the role, and historical data to help guide internal stakeholders through the recruiting funnel.

Recruiter

Indeed.com (Indeed Hire)
Austin, TX
09.2016 - 08.2018
  • Full-desk recruiting: intake calls with prospective clients, created job descriptions, sourced candidates, conducted phone screens, scheduled interviews, and managed the interview process on both the candidate and client sides.
  • Recruited for a wide range of clients for various roles, from startups to Fortune 500 companies.
  • Assisted the internal TA with the Marketing Product Manager position.
  • Utilized the Avature system to track the candidate pipeline.
  • Client Launch Specialist: Served as the first impression to new clients.
  • Partnered directly with Sales to gain client buy-in, and discussed strategies for obtaining additional business and targeting requisitions.
  • I ran point on initial intake calls, led demos on the Indeed Hire service, and emphasized the value added for the clients.
  • Consulted with clients on their hiring needs and interpreted client requirements in order to set recruiters up for success.
  • Fostered relationships with clients and candidates to increase our Net Promoter Score (NPS) ratings and experience with Indeed.com.
  • Held the highest NPS on the Launch team from Q2 to August of Q3.
  • Managed full-cycle recruiting for multiple, complex searches, using innovative sourcing methods and engagement to bring the best talent to each role.
  • Developed and executed the research strategy to support resource needs, including evolving our processes so we can streamline and innovate how we work with the business.
  • Worked closely with our product team to assist in developing tools that will improve the efficiency of our in-house ATS (HireCentral).
  • Met 1:1 with members of Product, UX Research, and UX Designers regarding product initiatives; provided insight and feedback on the product and new feature rollouts.
  • Collaborated closely with hiring managers throughout the recruiting process to ensure hiring needs and goals were met, while acting as an advocate for job seekers throughout the entire interview process (e.g.
  • Screening, scheduling interviews, interview preparation, negotiation, and offer.
  • Met or exceeded individual and team goals set in place quarter over quarter.
  • Leveraged and maintained data reports and performance metrics to drive improvements, as needed.
  • Coordinated closely with recruiting team members to innovate our research strategy in locating top talent.

Senior Recruiter

The Creative Group (Robert Half Intl.)
08.2015 - 08.2016
  • Managed full-cycle recruitment and placement processes, including negotiations and closing.
  • Consulted with candidates on best practices and industry trends.
  • Point of contact for all candidate inquiries regarding contract terms, benefits, payroll, expense reports, and contract extensions.
  • Cultivated and nurtured existing candidate relationships, and actively built a pipeline.
  • Identified and presented top design, marketing, and advertising talent from Coordinator to Director level.
  • Sourced candidates via digital channels, social media outlets, networking events, and referrals.
  • Consistently met and exceeded individual goals, achieving 108% of quota in Q2, and held a 1st quartile ranking among peers.
  • Sourced, screened, and interviewed 10 to 15 new candidates each week, with an average of two placements per week.
  • Responsible for filling multiple job orders simultaneously, of varying skill levels and disciplines.
  • Clients included, but not limited to, software companies, product shops, full-service agencies, boutique agencies, start-ups, enterprise companies, large corporations, small to medium businesses, and non-profits across a broad range of industries.

Ads Integrity Analyst

Facebook (Onsite Contractor - PROUnlimited)
08.2014 - 08.2015
  • Assessed client requests for appeals regarding ad rejections, and educated the client on ad policies.
  • Communicated with both internal and external stakeholders about policies and review systems.
  • Educated account managers on identifying malicious advertisers, and suggested best advertising tactics for user engagement.
  • Input signals through internal tools that provided context on advertisers.
  • Identified new trends in the tactics of malicious advertisers.
  • Collaborated with other analysts to raise new trends and provided guidelines for future analysts.
  • Evaluated ad accounts and assessed advertiser requests for appealing disabled accounts.
  • Reviewed up to 5,000 ads per day for platform policy violations, fraud, and phishing schemes.
  • Identified problems in both the automated system and human aspects of the ad review process, and collected data to pass along to engineers and review trainers.

Mentor - At-Risk Youth

Educational Insight (Non-Profit)
09.2013 - 08.2014

Education

Bachelor of Arts - Psychology

Texas State University
08-2014

Skills

  • Proficiency with Greenhouse, Workday, and various other ATSs, Google Suite, Microsoft Suite, Teams, Slack, LinkedIn Recruiter, Handshake, Salesforce, Calendly, diversity sourcing, and SourceCon professional network
  • Intermediate experience using ChatGPT and other AI tools to create efficiency in workflow, and find creative ways to identify hard-to-find talent

Accomplishments

Finalist in Austin Advertising Federation's Big Wigs of 2020, Best Talent Agent

Timeline

Freelance Recruiter

Self-employed
08.2024 - Current

Senior Recruiter (Corporate Recruiting)

Whole Foods Market Inc
06.2021 - 07.2024

Sourcer/Senior Recruiter

T3 Advertising Agency (now Material+)
11.2018 - 06.2021

Recruiter

Indeed.com (Indeed Hire)
09.2016 - 08.2018

Senior Recruiter

The Creative Group (Robert Half Intl.)
08.2015 - 08.2016

Ads Integrity Analyst

Facebook (Onsite Contractor - PROUnlimited)
08.2014 - 08.2015

Mentor - At-Risk Youth

Educational Insight (Non-Profit)
09.2013 - 08.2014

Bachelor of Arts - Psychology

Texas State University

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Caitlin O'Shea