Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Parberry

Summary

Hardworking employee enthusiastic about learning event management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Very organized and works well in fast paced hands on environments. Fast learner with strong attention to detail. Calm demeanor ensuring customer reassurance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Events Staff Member

John Michaels
10.2022 - Current
  • Maintained and distributed information for functions and events.
  • Assisted event manager in achieving revenue goals set for events and catering.
  • Created, maintained and distributed event orders.
  • Drove excellent guest service for events and conducted evaluations after completion.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Oversaw event operations to keep running smoothly.
  • Implemented event protocols to maintain safety and security of all attendees.

Customer Service Manager

Hobby Lobby
08.2018 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Department Lead

Sales Representative

In Bloom FLorist
12.2022 - 01.2024
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Education

GED -

Alta High School
Sandy, UT
06.2016

Skills

  • organization and quick learner
  • Consulting with Customers
  • Expense Reporting
  • Product Management and Pricing
  • Training and Development
  • Complex Problem-Solving
  • Staff Training
  • Product and Service Knowledge
  • Information Updates

Certification

  • Wedding Planner certificate
  • Food handlers Permit

Timeline

Sales Representative

In Bloom FLorist
12.2022 - 01.2024

Events Staff Member

John Michaels
10.2022 - Current

Customer Service Manager

Hobby Lobby
08.2018 - Current

GED -

Alta High School

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Caitlin Parberry