Caitlin Patterson
Covington,United States
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
3
3
years of professional experience
Work History
XR Student Technologist
Emory Decatur Hospital
10.2023 - Current
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Enhanced patient care by accurately positioning patients and adjusting equipment for optimal imaging results.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
CT Technologist Assistant
Emory Decatur Hospital
10.2023 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Enhanced patient comfort by providing clear explanations of CT scan procedures and addressing concerns.
- Maintained a clean and organized work area, ensuring compliance with infection control protocols.
MRI Technologist Assistant
Emory Decatur Hospital
10.2023 - 12.2023
- Improved patient comfort by providing clear explanations and addressing concerns before MRI procedures.
- Prioritized patient privacy and confidentiality in accordance with HIPAA regulations while managing sensitive medical information.
- Exhibited strong multitasking capabilities by balancing patient care with administrative tasks, maintaining high levels of productivity throughout each workday.
- Enhanced patient safety by meticulously following established protocols and guidelines during MRI procedures.
Patient Service Representative
American Health Imaging
04.2021 - 09.2022
- Documented and managed patient information in computer system
- Answered patient questions and fielded complaints to resolve issues.
Education
ARRT Certification - Radiology
Emory Decatur School of Radiologic Technology
Decatur, GA08.2024
Associate of Science -
Georgia State University
Atlanta, GA05.2022
High School Diploma -
Eastside High School
Covington, GA05.2019
Skills
- Sterilization Procedures
- PACS proficiency
- Organized and Detail-Oriented
- Coordinated with patients and healthcare professionals to meet patient needs
- Utilized technology and specialized software to maximize productivity
- Diagnostic Imaging
- Portable Radiography
- Direct Patient Care
- Scheduled patient appointments and procedures
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided helpful assistance by anticipating and responding to needs of patients and family members
- CPR
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Helped patients obtain health care services by setting up referrals
- Explained policies, procedures and services to patients
- Helped protect providers and facility from legal liabilities by proactively assessing risks
- Received patient inquiries or complaints and directed to appropriate medical staff members
- Protected patients by observing strict HIPAA guidelines
- Radiation Safety Protocols
- Fluoroscopic Procedures
- Patient Positioning
- Quality Control
- Patient shielding techniques
Timeline
XR Student Technologist
Emory Decatur Hospital
10.2023 - Current
CT Technologist Assistant
Emory Decatur Hospital
10.2023 - Current
MRI Technologist Assistant
Emory Decatur Hospital
10.2023 - 12.2023
Patient Service Representative
American Health Imaging
04.2021 - 09.2022
ARRT Certification - Radiology
Emory Decatur School of Radiologic Technology
Associate of Science -
Georgia State University
High School Diploma -
Eastside High School
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