Caitlin Paul
Atlanta,United States
Summary
Originally from South Africa, I came to the United States in 2022. I have worked in the service industry since i was 18, doing small club promotions and promoting alcoholic beverages in stores and bars. I have always wanted to work in the Hospitality/ Customer service industry. After graduating from college I work as barista making Juices and teas as well as working the cash register. I got an internship working in hotel which allowed me to learn about customer service. I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Blue Waters Hotel - Durban, Kwa-Zulu-Natal
2021.10 - 2022.05
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Promoted a culture of teamwork by working effectively with colleagues and supporting their efforts to progress towards common goals.
Barista/Juice Barista/Cashier Helper
CupTea (boba Tea)
2021.07 - 2021.09
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
Durban July Horse Racing
2019.07 - 2019.07
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Worked for a high end Horse racing event serving drinks and managing cash
Club Promoter
Various
2018.02 - 2019.02
- Utilized persuasive communication skills when engaging potential clients on-site or over phone/email inquiries about hosting private events at the club.
- Regularly attended local networking events to establish new industry connections and maintain strong relationships with existing clients and partners.
- Boosted club attendance by implementing strategic marketing campaigns and promotional events.
- Maintained a professional image while representing the club at various industry-related functions and networking opportunities.
Education
Bachelor of Social Science - Psychology
Kwa Zulu Natal
05.2021
Skills
- Multitasking and Organization
- Customer Service
- Flexible Schedule
- Food Service Background
Additional Information
References
David Turley- Assistant General Manager, Blue waters Hotel, +27 838252991
Timeline
Personal Assistant
Blue Waters Hotel - Durban, Kwa-Zulu-Natal
2021.10 - 2022.05
Barista/Juice Barista/Cashier Helper
CupTea (boba Tea)
2021.07 - 2021.09
Bartender
Durban July Horse Racing
2019.07 - 2019.07
Club Promoter
Various
2018.02 - 2019.02
Bachelor of Social Science - Psychology
Kwa Zulu Natal
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