Caitlin Paul
Biloxi,MS
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
17
17
years of professional experience
Work History
Assembler/Production
Stryker
2022.11 - Current
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Trained new assembly personnel on proper use of equipment.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Conducted quality assurance inspections on finished components and identified issues.
Breakfast Server
Kalamazoo hotel group
2023.07 - 2023.12
- Ordered food supplies at end of shift for next day delivery by suppliers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Supervisor
Margaritaville cafe
2021.03 - 2022.10
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cocktail Server
Boomtown Casino, Biloxi
2021.07 - 2021.12
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Anticipated guest needs and provided proactive service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Trainer
PIZZA PALACE
2019.09 - 2021.10
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server/Bartender
Sammios Italian Restaurant
2020.11 - 2021.03
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Bartender/Trainer
Eddy's tavern
2019.02 - 2020.09
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Server
IP Casino Resort Spa
2016.01 - 2019.02
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Anticipated guest needs and provided proactive service.
- Processed orders and sent to kitchen employees for preparation.
Waitress/Hostess/Manager
papitos
2012.01 - 2016.06
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/Customer Service Manager
Rouses
2007.11 - 2012.07
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
Education
High school diploma -
Ocean springs High School
Ocean Springs, MS05.2010
Skills
- Order Management
- Beverage Preparation
- Guest Relations
- Employee Retention
- Quality Assurance
- Hardware Installation
- POS Systems
Timeline
Breakfast Server
Kalamazoo hotel group
2023.07 - 2023.12
Assembler/Production
Stryker
2022.11 - Current
Cocktail Server
Boomtown Casino, Biloxi
2021.07 - 2021.12
Supervisor
Margaritaville cafe
2021.03 - 2022.10
Server/Bartender
Sammios Italian Restaurant
2020.11 - 2021.03
Server/Trainer
PIZZA PALACE
2019.09 - 2021.10
Bartender/Trainer
Eddy's tavern
2019.02 - 2020.09
Server
IP Casino Resort Spa
2016.01 - 2019.02
Waitress/Hostess/Manager
papitos
2012.01 - 2016.06
Cashier/Customer Service Manager
Rouses
2007.11 - 2012.07
High school diploma -
Ocean springs High School
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