Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Caitlin Pearson

Caitlin Pearson

Weatherford,TX

Summary

Energetic leader with a proven track record at Walgreens, enhancing customer satisfaction and team performance through expert conflict resolution and relationship building. Excelled in employee training and operational efficiency, significantly contributing to business growth and a positive work environment. Skilled in critical thinking and team motivation, consistently achieving and surpassing goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
02.2023 - 03.2024
  • Monitored and managed pharmacy staff performance to maximize productivity and efficiency.
  • Led a high-performing team of technicians to deliver exceptional patient care and service.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Review performance metrics and conduct weekly/monthly staff meetings with my team and pharmacist to ensure all team members are knowledgeable on best practices and continuously improving strategies.
  • Introduced new ways of working based on metric trends and new marketing materials to ensure my team reached or surpassed our daily goals. Which then lead to various other locations adopting the same practices.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Addressed escalated customer complaints professionally and efficiently by conducting root-cause investigations to resolve issues effectively, and trained my staff on deescalation practices to optimize customer satisfaction.
  • Continuously pursued a patient oriented environment within my team which in turn ensured long term loyalty among patients.
  • Hired new staff by identifying top talent among candidates who showed the greatest potential in contributing to the success and environment of our pharmacy.
  • Supported employee growth by providing team members with regular coaching, performance feedback, potential networking opportunities, and performance growth within the company.
  • Developed relationships with health care providers and vendors within our area to ensure seamless coordination for our patients.
  • Reviewed patients profiles and medication histories to ensure we are giving the most effective care and direct any issues to my pharmacist for further review.
  • Facilitated community outreach such as vaccination clinics, and events promoting awareness and education within our community.
  • Collaborated with insurance companies to streamline claims and resolve any issues reducing wait times for our patients.
  • Continuing to maintain a safe work environment by adhering to safety protocols and guidelines per state and federal regulation.

Assistant Manager

Walgreens
01.2021 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored daily cash handlings to reduce discrepencies, and address and train on any issues with my team.
  • Improved customer satisfaction by addressing and resolving complaints promptly, and trained my shift leaders on de-escalation tactics.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and prepare for future trends.
  • Played and active role in the hiring process of store front team members and ensured any candidate fit or had potential to improve our environment and customer satiation.
  • Generated repeat business and growth through creating an environment where exceptional customer service was of the upmost importance.
  • Collaborated with the management team to develop strategic plans for business growth and improvement based on trends, growth within our community and various events.
  • Enforced company policies and handled any disciplinary issues within my team with fairness and respect of my team member, while keeping the growth of that team member in mind which in turn enhanced the pipeline of growth within the company.

Shift Lead Manager

Walgreens
12.2018 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Shift Leader Manager

Ulta
01.2015 - 12.2018
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.

Education

High School Diploma -

Judson Learning Academy
Live Oak, TX
06.2013

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Training and mentoring
  • Handling Customer Complaints
  • Relationship Building
  • Customer Service
  • Problem-Solving
  • Conflict Resolution
  • Critical Thinking

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Pharmacy Operations Manager

Walgreens
02.2023 - 03.2024

Assistant Manager

Walgreens
01.2021 - 02.2023

Shift Lead Manager

Walgreens
12.2018 - Current

Shift Leader Manager

Ulta
01.2015 - 12.2018

High School Diploma -

Judson Learning Academy

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Caitlin Pearson